I actually talked to a rep and all I got was "I never seen this problem before and I do not know how to get this resolved. I will ask my boss tomorrow." so why has this been happening to a lot of people and why cant we actually download them? I know the make sure you are logged into the account and all that and the bad thing is that I actually upgraded my account to deluxe to make sure that I would be able to download the older files and to my surprise I just got the instructions that I have to wait up to 45 days for a email with my previous taxes.
