The most common reason for not finding returns is signing in with the wrong User ID, which can happen if you have multiple accounts. It’s best to use the same account every year so all of your tax returns will be stored in one place.
If you need to find an account, our account recovery tool can help you find your User ID or password.
Other common situations include:
Your return is stored locally on your computer's hard drive. We don't store your return on our servers like we do with TurboTax Online.
We don't have copies of returns prepared by H&R Block, TaxACT, TaxSlayer, Jackson Hewitt, Taxbrain, Liberty, or other tax preparers.
Contact the company or individual who prepared your return or order a copy from the IRS.
Filing another return in the same account replaces any other tax return you filed with that account. There's no way to recover it in TurboTax Online. You'll need to order a copy from the IRS.
To prevent this from happening again, create a separate login for each return. Find out how to start a second return in TurboTax Online.