Level 1

Question

Cannot access previous year's tax returns.

Forum|Forum|6 years ago
December 20, 2019
17 replies
0 views

I need to access my 2017 tax return for the FAFSA for college and I am running out of time. It keeps telling me that I need to "register." Obviously, I already have an account that I can log in to. I use the free service and always have been. I have attempted to "file" taxes in order to get over to some registration window, but since I already have an account, there is no registration.

Do not send me this topic link. It does absolutely nothing to help whatsoever.

I am not going to file this year's taxes just yet, so there's a lot of information I didn't even put in this tax return just to try to find this "register account" nonsense, which I never managed to find anyway.

Unless they changed their stuff around, there's no way this should be happening. I am beyond infuriated; my patience is running extremely thin right now. At this rate, I do not expect to be using Turbo Tax in the future, and will discourage my friends and family from using it as well.

TurboTax

DoninGA

Level 15

The link does not tell you to file a tax return, only register the 2019 account using the same User ID you used for the prior year account.

If you are having a problem registering your 2019 account, then contact TurboTax support for assistance.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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Mestiza1313

Level 2

I am having the same issue. I am trying to get a copy of my 2016 return and the instructions do not work. I find this process very frustrating.

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nstierney4

Level 2

How can I access my 2018 return?

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Carli11

Level 2

Just had this same issue. Couldn't figure it out through Turbo Tax but ended up going to the IRS website and looking at the transcripts which you can view automatically and for free. This should have all the info you need to fill out FAFSA. I hope this helped! Good luck

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georgeevans803

Level 2

Dear Poster,

I cannot agree with you more. Turbo Tax support and documentation is the worst. I will not use this product again. I will also encourage my friends and family (and there are a lot of them) to discontinue use of this product. I know Intuit will never see or read this, but it is their doing that I leaving them.

Merry Christmas

B

Bj011219

Level 2

I'm having a similar problem, the only thing happening is higher blood pressure. I've files the last 5 years and will not use this again

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Pamela3

Level 2

@Pamela3

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.

As previously stated -

If you are having a problem with this procedure contact TurboTax support for assistance

Support is open from 5am to 5pm Pacific time, Monday thru Friday

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

On the contact website edit the product to CD/Download and the Edition to Deluxe. On the following screen enter your personal information and the click on the blue button labeled Get Phone Number
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

THE INFORMATION BELONGS TO ME I N EED IT NOW NOT IN A FEW DAYS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Kevinallen22

Level 2

Have you figured this out? I'm having the same issue! Any help would be amazing.

DoninGA

Level 15

@Kevinallen22 wrote:

Have you figured this out? I'm having the same issue! Any help would be amazing.

Contact TurboTax support for this problem

Support is open from 5am to 5pm Pacific time, Monday thru Friday (closed New Year's Day)

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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Afusco526

Level 2

Me personally I always keep the last 3 years on file in my home. If anyone's going to ask you it's going to be for the last three years as I've worked in Human Resources before. But don't stress if you can't get it off of TurboTax you can always go straight through the IRS and Prince everything off their website or go to an IRS office and they will print it for you. My suggestion is to get the last 3 years always always always keep that on file.

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mrwichy

Level 2

why cant I change my email address I have it changed with Microsoft but turbo tax wont accept it

Critter

Level 15

To update your TurboTax account, see this TurboTax support FAQ - https://ttlc.intuit.com/questions/1900724-how-do-i-update-my-turbotax-account-information

To update your TurboTax Advantage account, see this TurboTax support FAQ - https://ttlc.intuit.com/questions/1900547-how-do-i-update-or-confirm-the-information-in-my-turbotax-.. .

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Chestylion31

Level 2

The services are a complete joke. These people have you pay them to do your taxes and if you choose to not use the services they want you to register? Then continue to pay another fee for the records requested. Safe to say I would not recommend the service to anyone it is unfortunate that you can be a customer for seven years then get your records held hostage. The prompts do not work and all the access attempts end result is either "Sorry" or " Yeah it is a new way to help secure your personal information." Haha comical to think in one breath they state we want to protect your identity and in the same breath explain you need to pay if you want to get your taxes. Picture perfect extortion. Thanks Turbo guess I will reallocate my funds to a more reputable tax service.

-Victimized Customer

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Nesta4zion

Level 2

I had this same issue! You have to register for free turbo tax edition, fill out all of your information, then go to file. Once you are registered, you can then go back and access your past documents. It was a pain in the rear! Then when you go to download they ask you for an explanation as to why you are wanting YOUR tax information! Ridiculous.

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Wendynaz

Level 2

I ended Up with NO register and paid 54.00 for turbo tax live and haven’t entered any tax info and have NO clue what I paid For. I’m beyond infuriated at the moment and have used them for 7 years

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hughandsonia

Level 2

I have sent earlier email requesting lost data. Especially need 2018 return Last week you responded it would be sent soon. answer from you. NADA.

DoninGA

Level 15

@hughandsonia wrote:

I have sent earlier email requesting lost data. Especially need 2018 return Last week you responded it would be sent soon. answer from you. NADA.

TurboTax does not send, mail or email your tax returns to you. You download the PDF of the online tax returns yourself.

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

For a fee of $50 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf

You have to sign onto your 2018 online account using the exact same user ID you used to create the 2018 online account.

Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2018 account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.

If you still cannot access your account, you can contact TurboTax customer service/support through their contact website during business hours.

See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/3401489

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

Note: The Call option will not be available when TurboTax Support is closed.

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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Chicogrim9

Level 2

Did you ever find your answer I'm trying to get the same as you with no luck