Can't access my turbo prepaid card account online to view my card information

[Anonymous]

You can try deleting your browser's cookies. Please see this Turbo Tax FAQ regarding  How to delete cookies! If that doesn't work try using a different browser all together.

And if you are still unable to access your prepaid card, reach out directly to card services regarding  support for your prepaid debit card!

[Tony Hof]

I wasn't using a browser I was using my phone

[BrandiLO]

If you are having trouble with your Turbo® Visa® Debit Card, please click here for a list of FAQ's. If you would like to speak with someone in customer care, please click here. 

[Shauntelrenea]

I can't change my card number or make another account on the online app.

[TiffanyL]

You may want to reach out to Turbo Visa Debit Card customer service for assistance. Please click here for the TurboTax Visa Debit Card phone number and don't choose option 2, it will repeat a few times then you will get more options.

[Jaypatt30]

Need to see if I have any money on my account 

[TerukoL]

Please see TiffanyL post above. 

[Maddenking2525]

The app turbo card won’t let me get in it keep saying it’s block 

[CassLO]

@Maddenking2525   If you are trying to login in here, and are having issues, you can also try downloading the app by clicking the link that applies to you for download: apple store or google play.

For further assistance, please click here for the TurboTax Visa Debit Card phone number and don't choose option 2 (to speak with a agent), it will repeat a few times then you will get more options.

You can also submit a request for assistance at this link here: Submit a request – TPG - Taxpayer

[Jesusyon12]

I have been talking to the turbo prepaid card to find out why my card has not arrived with my money and I have been talking for a week and they do not answer and I do not have access to the card to know what is happening my question is where can I get more information thanks

[AkinaLO]

The card should take 5-10 business days from the date your return was accepted, If it has been longer than 5-10 business days, you can also report your card lost or stolen through this link. Turbo Prepaid Card Login  

If you need to find your card account number, look at the bottom of your 1040 tax return in the Refund section.   

This page will show you more about the Prepaid Visa. How to get your tax refund on a Turbo® Visa® Debit Card  

[grandpa5 coco20]

I cant get my card to work

[SForrestLO]

@grandpa5 coco20

 You can contact customer service. https://turbodebitcard.intuit.com/contact-us

[Money Binoculars1]

Can you tell us how to get thru to a person? It wants to send me a verification code via phone or email. Thing is, I LOST my old phone and now have a new number, and I am LOCKED out of gmail because my Google/gmail security is linked to the phone that I lost. I need to change my email and phone number for the turbocard website and I can not get customer service

[SForrestLO]

@Money Binoculars1

You can contact customer service. https://turbodebitcard.intuit.com/contact-us (888) 285-4169.

Follow the steps below. Listen to the recording (you cannot skip it) Press 2 to continue using the automated system. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these) The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1 Press 2 for the option of " have not yet received your card". Next you will be prompted to enter your social security number, zip code, and birthday. At this point the system should give you an option to get a new card sent or allow you to speak to an agent.

Please note: It may take over an hour to get your call answered as the phone lines are extremely busy at this time of year.