The card should take 5-10 business days from the date your return was accepted, If it has been longer than 5-10 business days, you can also report your card lost or stolen through this link. Turbo Prepaid Card Login
If you need to find your card account number, look at the bottom of your 1040 tax return in the Refund section.
This page will show you more about the Prepaid Visa. How to get your tax refund on a Turbo® Visa® Debit Card
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