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[danneidlin]

Hi all, I ran into this and my solution was that I had to update my mailing address in My Info. When filing, it asks you to register and says you need a US address. I'm an American living abroad for the past 8 years so I put my mailing address as the one I have abroad (as I have no address in the US). After reading this thread, I went back to my info and gave myself a US mailing address (used my father's), then used that address for registration. This causes the error to clear.

Generally TurboTax is good at finding discrepancies in entered data but in this case, it gives a general error which sends us all for a loop. I strongly recommend everyone with this error to look over their personal details to make sure everything matches well.

[TammyJane2]

Is this really what is being suggested by Intuit?  I should create a new userid?  I find this very confusing, but not sure what else to try??

[danneidlin]

Hi Tammy, check my comment above yours and see if it's helpful to you.

[jmedendo]

I am so angry right now. I have been using Turbo Tax for seven straight years without a problem. This is clearly a problem that affects several customers, but Turbo Tax has not solution. I just filed for an extension because I a sick and tired of interacting with "tax specialists" who have no clue how to resolve these technical issues. I have learned my lesson.  I will never use Turbo Tax again.

[rgov]

I've tried on a totally new computer, still doesn't work :( This is very frustrating. I've been on the phone for 2 hours, no use. I won't be returning to turbotax ever again.

[Stephent64q]

Something is really broken at TurboTax, feel bad for them because I used their products for years. I gave hours and days to fix a simple problem but everyone including the constant copy/paste help-posters couldn't resolve it. I was able to get a full refund of the price for the software by going through my credit card issuer. I'll never be back to use TurboTax. Complete failure at many levels of their help desk and customer service.

[donehall]

When I hit download, it take to intuit login.  But I can't find where to download turbotax delucxe.

[willlu98]

I need to download the software for Mac version this year, already bought the license.  I am having the same issue, tried all the suggestions from this thread, called the support center, none of this worked.  This is crazy.

I am deciding to give up. 

Question:  If I move on to fill the tax online, once I finish,  can I provide my license key from the online form, or I need to call the support center (hotline) to have my fee waived by providing the license key over the phone?

I am not sure but would appreciate the confirmation, since I don't want to waste all my time by sticking to the online form, but end up not being able to waive the costs I already paid. 

By the way, your hotline agent doesn't have good attitude, acted like a machine without empathy, hanged off my phone without even confirming all is good.  If you guys want to continue to win, start with those agents who represent your brand image..

[parkeralthea]

I had this issue with the online version and it plagued me for 1 year at least. No solution at all, it is ridiculous. I got in trouble for months because I was late, I just could not find a solution at all and could not do my taxes because of it. I wasted so much time, unbelievable. Finally I could print the PDF after the software support for that year expired, and I just mailed it.

The next year I could download the software after I paid for it, and then print the PDF and send by post - again no online submission worked at all.  So if this helps at all, try the downloadable version (where you pay before wasting your time) and then print the PDF and send it. 

That said, this company is horrible. They do not even read these messages and do not bother fixing problems with payments, for years! You would think this would be in their best interest, but no?

[MichelleLO]

Have you tried uninstalling and reinstalling your software to help resolve the issue?

Remove and reinstall TurboTax for Mac

If you want to request a refund for your TurboTax product, please see the below help article. 

How do I request a refund for my TurboTax product?

@willlu98

[es233720]

Cx was getting a "oops I got a snag" message. Went through review with cx and had to remove schedule E from Federal. Cx tried to pay by cc, but Still got the snag message. We went with a different payment option and entered bank information. It went through.

[Bluedog18]

I had the error about hitting a snag when I was trying to pay with my cc. I found that my cc had my middle initial on it, which I entered in the cc info when paying, but my information that I entered when setting up my turbo tax account, I did not enter my middle name. Once I went back and updated my info to include my middle name, my cc info was accepted and I was able to proceed. Hope this helps!

[SForrestLO]

Thank you @Bluedog18

[sergeyshapovalov]

Exactly the same problem on my side. Have been using TurboTax for a few years without a problem. This year we moved to a new place. I updated my home address in the profile, but still I'm stuck in a weird state. Billing and shipping Default info shows my address and credit card number without an issue, but when I enter the same info into TurboTax Advantage info section and try to save it, then I hit the "Whoops! We hit a snag loading your data. Please try again" error message. I tried clearing the cache, deleting cookies, a different browser or a mobile app - nothing helps, the issue is obviously on the TurboTax side. I'm going to drop my current account and create a new one.

[phihwang]

The way I got around this problem was by using their mobile app to pay. It was fairly seamless on there. Hope this helps!