Here is the answer you are looking for. It isn't a graceful way of doing it, but it works. I had a cx, who has forms that say do not mail and she needs to mail ...
Cx, was stuck in an infinite loop in step 2 of file, where the cx enters the payment information on her amended return, and when finishes, ends up again on step...
Cx was getting a "oops I got a snag" message. Went through review with cx and had to remove schedule E from Federal. Cx tried to pay by cc, but Still got the sn...