I need to download the software for Mac version this year, already bought the license. I am having the same issue, tried all the suggestions from this thread, called the support center, none of this worked. This is crazy.
I am deciding to give up.
Question: If I move on to fill the tax online, once I finish, can I provide my license key from the online form, or I need to call the support center (hotline) to have my fee waived by providing the license key over the phone?
I am not sure but would appreciate the confirmation, since I don't want to waste all my time by sticking to the online form, but end up not being able to waive the costs I already paid.
By the way, your hotline agent doesn't have good attitude, acted like a machine without empathy, hanged off my phone without even confirming all is good. If you guys want to continue to win, start with those agents who represent your brand image..
