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67 Replies
CatinaT1
Employee Tax Expert

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Nope I’m still getting this error 

DaraLO
Intuit Alumni

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Try clearing your browser's cache and/or deleting cookies.  If you continue to receive the error, try logging into your TurboTax account using a different browser.

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Ive cleared my cookies and catch...still not working it's doing it on my app too...what is happening?

JeanneLO
Intuit Alumni

Whoops! We hit a snag loading your data. Please try again.

If you are receiving this message you may need to log out and restart your computer, then log back in, or try another browser. You may need to clear your cache and cookies again after rebooting.

Please see these TurboTax FAQ's for information on how to clear your cache and cookies:

To clear your cache use this TurboTax FAQ:

 https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

 To clear your cookies use this TurboTax FAQ:

 https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

If you were uploading a W2 and received this message please see this TurboTax FAQ:

https://ttlc.intuit.com/community/bugs-and-error-messages/help/hmm-looks-like-we-hit-a-slight-snag-i...

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I've cleared everything and restarted my device and then cleared everything. I'm still getting this message.

JeanneLO
Intuit Alumni

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If you are receiving this message on a device please make sure you are using the most recent version of the mobile app.

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dwlucas78
New Member

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I'm getting the same error, I have tried IE, Chrome, Firefox, three different computers.  It seems like an error on Turbotax side. 

MoniqueLO
Intuit Alumni

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Please see below for information on how to contact customer support.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

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aftorres
New Member

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Recieving same error - none of the suggestions offered works.

TiffanyL
Intuit Alumni

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If you have tried all the troubleshooting posted above and still get the same error message, you would want to use the link provided below to reach out to TurboTax customer support:

 

TurboTax Customer Support

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Support just offered me the same suggestions

 

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I've been having this problem for over a week, already contacted support and they just said to wait a few days after trying all of the suggestion above, multiple computers/browsers, etc. It is obvious this is a problem on Intuit's side, yet it is being ignored.

 

I'm going to contact support AGAIN later today and demand to remain on the line until they take my payment by phone or fix it.  Otherwise I will be forced to use a competitor, which has none of my history and is a huge pain.

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This is happening to me at the moment when going to pay via CC. Has anyone figured out a solution? None of the above "solutions" have worked for me

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