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jponte7
Level 2

Whoops! We hit a snag loading your data. Please try again.

 
58 Replies
CatinaT1
Employee Tax Expert

Whoops! We hit a snag loading your data. Please try again.

Were you able to continue by refreshing your browser?

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jponte7
Level 2

Whoops! We hit a snag loading your data. Please try again.

Nope I’m still getting this error 

DaraLO
Employee TurboTax Specialist

Whoops! We hit a snag loading your data. Please try again.

Try clearing your browser's cache and/or deleting cookies.  If you continue to receive the error, try logging into your TurboTax account using a different browser.

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erikamezal
New Member

Whoops! We hit a snag loading your data. Please try again.

Ive cleared my cookies and catch...still not working it's doing it on my app too...what is happening?

JeanneLO
Intuit Alumni

Whoops! We hit a snag loading your data. Please try again.

If you are receiving this message you may need to log out and restart your computer, then log back in, or try another browser. You may need to clear your cache and cookies again after rebooting.

Please see these TurboTax FAQ's for information on how to clear your cache and cookies:

To clear your cache use this TurboTax FAQ:

 https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

 To clear your cookies use this TurboTax FAQ:

 https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

If you were uploading a W2 and received this message please see this TurboTax FAQ:

https://ttlc.intuit.com/community/bugs-and-error-messages/help/hmm-looks-like-we-hit-a-slight-snag-i...

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Lukesteel00
New Member

Whoops! We hit a snag loading your data. Please try again.

I've cleared everything and restarted my device and then cleared everything. I'm still getting this message.

JeanneLO
Intuit Alumni

Whoops! We hit a snag loading your data. Please try again.

If you are receiving this message on a device please make sure you are using the most recent version of the mobile app.

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dwlucas78
New Member

Whoops! We hit a snag loading your data. Please try again.

I'm getting the same error, I have tried IE, Chrome, Firefox, three different computers.  It seems like an error on Turbotax side. 

MoniqueLO
Intuit Alumni

Whoops! We hit a snag loading your data. Please try again.

Please see below for information on how to contact customer support.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

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aftorres
New Member

Whoops! We hit a snag loading your data. Please try again.

Recieving same error - none of the suggestions offered works.

TiffanyL
Employee TurboTax Specialist

Whoops! We hit a snag loading your data. Please try again.

If you have tried all the troubleshooting posted above and still get the same error message, you would want to use the link provided below to reach out to TurboTax customer support:

 

TurboTax Customer Support

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AF_651
Level 1

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Support just offered me the same suggestions

 

tmielonen
Level 1

Whoops! We hit a snag loading your data. Please try again.

I've been having this problem for over a week, already contacted support and they just said to wait a few days after trying all of the suggestion above, multiple computers/browsers, etc. It is obvious this is a problem on Intuit's side, yet it is being ignored.

 

I'm going to contact support AGAIN later today and demand to remain on the line until they take my payment by phone or fix it.  Otherwise I will be forced to use a competitor, which has none of my history and is a huge pain.

tlee17
Level 1

Whoops! We hit a snag loading your data. Please try again.

This is happening to me at the moment when going to pay via CC. Has anyone figured out a solution? None of the above "solutions" have worked for me

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