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kylobrr
New Member

Turbotax 2017 is stuck in a loop on the review tab

I am stuck in the review tab of the tax refund. It keeps looping the same pages/confirmations even though I keep pressing continue/review and have confirming everything

14 Replies
MichelleLO
Intuit Alumni

Turbotax 2017 is stuck in a loop on the review tab

Please log out of the TurboTax program and log back in to check for updates to the software. If the program is having trouble updating, you can do it manually by following the instructions in the below TurboTax FAQ:

 

https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-software-basic-...

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rjscott27
Level 2

Turbotax 2017 is stuck in a loop on the review tab

I'm up to date but still in a review loop.

KatrinaLO
Intuit Alumni

Turbotax 2017 is stuck in a loop on the review tab

Please log completely out of TurboTax and try clearing your browser's cache.  A full or corrupted cache can keep TurboTax from functioning properly. Please see the below TurboTax FAQ for instructions:

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

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Yokatan
Level 1

Turbotax 2017 is stuck in a loop on the review tab

My 2017 return is stuck in a loop and will not proceed past the review tab.  I am not able to NETFILE my return as the website keeps saying I have not completed the review.. but I have at least a dozen times..

 

I am using Turbo Tax ONLINE and have used different computers (and different browsers) and encounter the same problem :  "Warning: You Did Not Run Review"

 

HELP.

Yokatan
Level 1

Turbotax 2017 is stuck in a loop on the review tab

I see this is a known problem..  Today is February 24 (NETFILE is open) but this has not yet been fixed??

 

Any updates on ETA for resolution would be appreciated.

 

THANK YOU.

TerukoL
Intuit Alumni

Turbotax 2017 is stuck in a loop on the review tab

Just to clarify, are you using the Google Chrome browser? Please try to use Incognito Mode on your browser, which will have you browse in private, and try NETFILE again. 

 

If you continue to have problems, please click on the Contact Us form https://support.turbotax.intuit.com/contact/. We’ll help you connect with the right expert for your specific problem.

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Edp007
New Member

Turbotax 2017 is stuck in a loop on the review tab

I have tried incognito, different computers, cache clearing, upgrading from free to standard, hours with support on phone, no one knows anything it seems. please fix this.

 

derwboy78
New Member

Turbotax 2017 is stuck in a loop on the review tab

I'm getting the same problem. This is ridiculous. 45 minute wait times to talk to someone on the phone too. Hopefully I can get a refund and use a different service. 

M Zed
New Member

Turbotax 2017 is stuck in a loop on the review tab

I have spoken to a customer care specialist twice now about this problem, and they keep telling me that their IT department is working to rectify this issue and to try again on another date.  I was told to try again on the 27th, and had no success.  Tried again today, still sending me on a loop.  I don't want to bother calling again as I have waited over 45 minutes to talk to someone both times I called previously. 

 

I have tried incognito, clearing cache, software update etc,still not working.

 

WHEN will this be fixed?

bkups
New Member

Turbotax 2017 is stuck in a loop on the review tab

Any update on this issue?? I am still unable to NETFILE this morning. 

DoninGA
Level 15

Turbotax 2017 is stuck in a loop on the review tab


@bkups wrote:

Any update on this issue?? I am still unable to NETFILE this morning. 


This is the TurboTax US user community website.
Go to this TurboTax Canada website for assistance with a Canadian tax return or the TurboTax Canada editions - https://turbotax.community.intuit.ca/tax-help

WHigs
New Member

Turbotax 2017 is stuck in a loop on the review tab

Did you ask if we can get a full refund if this loop isn't fix? I spent way to much for 2017 and would like to get most of it back if not all if this is not worked out in the next few days!!

WHigs
New Member

Turbotax 2017 is stuck in a loop on the review tab

Hi I have the same loop problem in the Canadian version of turbo tax 2017!  Did everything you guys told us to do and same old same old loop glitch at the review part before you can file it not COOL!

helga naples
New Member

Turbotax 2017 is stuck in a loop on the review tab

WTF... TAX DAY APRIL 17, 2021.

STUCK AT 

"Choose how you'd like your refund"

I complete al the desired tasks ad what do you know!!!!

Choose how you'd like your refund

Choose how you'd like your refund

Choose how you'd like your refund

Again and Again, ad Again. 

PLEASE TBTax

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