Turbo Tax did not file my 2023 Taxes and won't help me

[Ellentg]

I have been filing with Turbo Tax for 20 years. I paid for premium last year supposedly to have help when I need it. When I went to start my 2024 taxes, I saw that that 2023 taxes were not filed. I have the email from April stating that Turbo Tax filed them. I had a person helping me who said it would be resolved 3 weeks ago. I had one missed call from TT, with now call number of course. I still cannot get a supervisor or anyone to explain why TT did not file my taxes. 

[DoninGA]

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

Did you received two emails from TurboTax, one for the transmission of the tax return and the other when the IRS either Accepted or Rejected the tax return?

[xmasbaby0]

It it turns out  that your 2023 return was not e-filed successfully, then you will need to file it by mail now, because e-filing is closed permanently for 2023 returns.  Print, sign and date the return in ink, and mail it in.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as certified mail so you will know the IRS/state received the return.

Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.

[Ellentg]

Update: I had a lovely person from TurboTax help walk me through getting my return downloaded. I printed and sent to the IRS. I am still not happy that I have the confirmation email from April that said my return was filed and it was not. I do appreciate the great help today. If the original person I asked a few weeks ago was a good I would have had it resolved earlier. 

[xmasbaby0]

@Ellentg Glad you got it printed and mailed.   Back when you e-filed ----did you receive TWO emails from TurboTax----one that said the return was submitted and the next one that told you if the return was accepted or rejected?

Going forward:

When you e-file your federal return you will receive two emails from TurboTax.  The first one will say that your return was submitted.  The second email will tell you if your federal return was accepted or rejected.  If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

 And if you did not file a timely 2023 return you will have trouble e-filing 2024.  When it asks for your 2023 AGI try using zero.  If zero does not work then you have to print, sign and mail 2024.

[Cll1]

I am dealing with the same exact issue right now! Had the April “you’ve filed “ email but turns out it wasn’t filed.

[xmasbaby0]

@Cll1 So you got just the first email----not the second one that told you if the return was rejected or accepted?   What does it say in your account?  Your account will also show if the return was accepted or rejected.   If it was rejected, you need to file it by mail now.   E-filing is closed for 2023.  Print it, sign and date in ink, and mail it in.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.

[stephms88]

I also filed in April of 2024 and Turbo Tax did not submit my 2023 return. I have the receipt showing I paid for the service & the receipt says it was e-filed. The IRS did not recieved my return last year so I'm not sure why I paid turbo-tax for a service they did not follow through on. I saw the response that we are supposed to recieve 2 emails but it's not common knowledge & obviously I only recieved one. I owed $5.00 last year and I am going to be very upset if I'm penalized. I wish I knew the lack of service from last year before filing with turbo-tax this year. PS handling this stuff is a major hassle because I work night shift & am asleep during "normal business hours". Zero stars Turbo Tax.

[Enki]

I just discovered the same thing.  I filed last April and they never filed my return.  Why are we paying for this service if it doesn't actually work?  I have to manually do my taxes again for last year to get the information needed to file for this year.  Thanks turbotax...

[aras69]

Exact same problem here. I found out today when I was trying to fill the forms for FAFSA for my daughter. Turbotax rep is asking me to do the same - file via mail. in the meantime I am get a call from "Tax help Coalition" to help me with filing past due tax returns. Is turbotax sharing my data?

[DoninGA]

@aras69 TurboTax does not share user tax data with any outside source.

[aras69]

Are we going to be reimbursed for this mishap?

[xmasbaby0]

You can talk to customer support.  But the fact that you did not pay attention to whether your return was rejected or not e-filed successfully is unlikely to get you a refund from TT.   When you use "do-it-yourself" tax software the burden is on you to follow up and make sure your return was filed and accepted.

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number..

[karldiederik]

I had the exact same thing happen. I have copies of the emails showing it was complete!

[Cll1]

I was given a refund or ability to transfer the funds to be able to refill using turbo tax I just had to print and mail at the end