Turbo Tax did not file my 2023 Taxes and won't help me

[stacbalf]

I just went to eFile my taxes on TurboTax and it says that I did not complete my 2023 filing with them last year.  I have the email showing I paid for their services.  I also owed 2k last year and I paid that too.  I haven't been able to get ahold of customer service tonight (maybe because it's Sunday?) but has anyone else had this happen to them?

[VolvoGirl]

You would have gotten a letter from the IRS if you paid but didn’t file. Maybe you’re in the wrong account. How to view all your accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-...

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

Log in to your IRS account and see if they got your 2023 tax return.   

[stacbalf]

I'm having this same issue and am getting no help.  I have seen on Reddit and on this community that this has happened to a lot of people.  Were they able to help you print off all of the information you had already put in for 2023?  I have the receipt showing that I filed with TurboTax for my 2023 filing.

[Cll1]

Yes my info was saved but I wasn’t able to proceed and print it out until they sent me the link to the TurboTax 2023 program. They did this instead of a refund for me