What I WAS CHARGED FOR was the SAME #$%^&* THING I PAID FOR WHEN I BOUGHT THE PREMIER 2021 FROM SAMS CLUB ... THAT PURCHASE WAS ADVERTISED AS INCLUDING ONE STATE E-File
YET, I WAS FORCED .. NO ALTERNATIVE TO PAYING AN ADDITIONAL $40 FOR A "REFUND PROCESSING FEE" and an additional $25 E-File FEE . That was $65 beyond cost of the PREMIER version.
EITHER PAY THE ADDITIONAL two additional EXTORTED FEE or FILE RETURNS BY MAIL WERE THE ONLY OPTIONS MADE AVAILABLE AT THE FINAL STEPS OF FILING. The alternative option was not part of the purchase. ....
----------- Paying additional fees equal to a 100% increase in cost was NOT the PURCHASE DEAL I agreed to. To be sure, FORCING those additional purchases on customers during the last steps to E-file while under penalty of otherwise having to submit Returns by Mail was NOT-AT-ALL WHAT WAS OFFERED AND ACCEPTED IN THE PURCHASE/SALE AGREEMENT FOR THE 2021 PREMIER VERSION.
WTF ......... after 22 years of using TTAX I would expect the CON JOBS OF ADD-ONS would NOT be something we have to BEWARE of. Turbo-Tax, at least in my 2 decades plus of continuously relying on Turbo-Tax, has always met my integrity expectations. Afterall, TTax has always been far above the reputation level of a SPIRIT or FRONTIER AIRLINES. But this transaction leads me to believe that THEY DANGED SURE ARE STARTING TO BECOME THEM IN THE BAIT AND SWITCH DEPARTMENT; and just like those two tainted entities, customer service at TT is difficult to reach and offered NEITHER INSIGHT NOR ASSISTANCE TOWARD EXPLAINING WHY I WAS CHARGED TO EFILE ONE STATE TAX AND CHARGED A "REFUND PROCESSING FEE" for submitting that same Return with a refund due.
