This is a public forum and we do not have access to see anyone's return or account. You must speak with an agent. Please know that there are higher than normal waiting times as the tax filing deadline approaches. Since you are inquiring about a product refund, it may be better to call after April 18th.
This FAQ will provide you with the steps to contact an agent.
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
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