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Level 1

Question

When I try to e-file, I get an error saying validation failed b/c an update is available for my program. When I check for updates, there are none. Why can't I e-file?

Forum|Forum|6 years ago
February 12, 2020
17 replies
0 views

No text available

HeatherPLO

Level 14

Please see the FAQ for assistance:https://ttlc.intuit.com/community/tax-topics/help/turbotax-desktop-windows-update-loop-at-e-file/00/1116299

We apologize for any inconvenience this experience has caused and we are working diligently to help the returns get filed. On the above FAQ there is a link "here" that you can click on to receive an update once this has been corrected. Again, we apologize for any inconvenience this has caused.

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Coleman823

Level 2

Hi Dawn,

I am using Home & Biz. I uninstalled and reinstalled TurboTax but that didn't help. I still get the circular reference and cannot transmit returns.

I tried to transmit the Federal return separately and that worked. However, when I tried to transmit the Illinois state return, that came back with the message about needing to be updated. So apparently there is some issue with not being able to transmit the Illinois return.

Does this lend any additional perspective to the potential solution? Do you recommend that I just send the IL state return via mail, or should I wait for a possible solution? I have already paid the $19.99 plus tax to file my IL return electronically.

DMarkM1

Level 15

You might try the steps here before resolving to print/mail.

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BrandiLO

Level 14

You can attempt to follow the steps at this link: https://ttlc.intuit.com/community/bugs-and-error-messages/help/there-is-an-update-available-message-when-attempting-to-e-file/00/25700 . If the issue persists, please click here to get in contact with customer care.

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danny19

Level 2

I'm having this issue for a Mac when filing for California for the 2019 Home and Business edition

jk47196

Level 2

I'm having this issue on the Mac (Deluxe Version) with Wisconsin as my state.

asriggs1987

Level 2

Same issue on my Mac with TurboTax Premier and filing Federal + Arizona.

DonBronBronito

Level 2

Same issue with Turbotax Premier and Delaware state on a Mac.

rsacker

Level 2

Same issue with TurboTax Deluxe and California, on a Mac.

MacTax

Level 2

Same issue on a Mac personal and business edition

guoxiong

Level 2

I'm having the same problem in Oregon, using TurboTax Deluxe for Mac

candc88

Level 2

I am also having this same error on my Mac with TurboTax installed. Updated computer and no updates for Turbos Tax available. I do NOT want to file by mail...

Please make fixing the Mac side as important issue and the Windows side.

jmcate23

Level 2

I have same issue with TTax Premier and state IL & mac. All updates done. Mac OS updates done. Also re-installed & rebooted multiple times. I filed 1 set fine over a week ago, then had this start for my additional e-file submissions 2/15/20 - 2/16 & 2/17.

dstover

Level 2

I had the same issue, on a Mac. TurboTax was updated already, but it kept telling me to update and giving me the "validation failed" message. What worked for me was to quit TurboTax and then restart it. Upon restart, it automatically checked for updates (none needed) and then I was able to e-file.

chen1101

Level 2

I just had the same issue with MAC.

Quit Turbo tax app and re-lautch, the new update was auto downloaded and installed, then e-file passed through.

Be sure fully quit Turbo tax app, otherwise won't work.