Troubleshoot TurboTax for Mac updating issues

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes

Pick a language

English Français
Get the latest stimulus news and tax filing updates.
Showing results for 
Search instead for 
Did you mean: 

Troubleshoot TurboTax for Mac updating issues

  1. Ensure that you're running the program from the Applications folder, not from a mounted virtual drive or CD.
  2. Wireless connections can be problematic. We recommend updating over a wired, broadband connection.
    • If you don't have access to broadband, try restarting your wireless router.
  3. Empty the Trash.
  4. Force the update to download and install.
  5. If you're still having problems, turn off your computer, then your router, and lastly your modem, in that order.
    • Wait a minute or two, then your modem back on.
    • Wait another minute, then turn your router back on.
    • Once your router is back up, turn your computer back on and try updating again.

If you still have problems after going through all these troubleshooting tips, contact us for help.

Was this helpful?

You must sign in to vote, reply, or post
Privacy Settings