Tax Year Prior to 2020: The number for TurboTax to speak to a human being

[Anonymous_]

@jerrycw54 

Contact Customer Support.

See https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[mesquitebean]

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@ jerrycw54 wrote:
You best give me back my $69.99 back now

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This is mainly a user community forum, not a direct route to TurboTax Support.   Nothing account-specific can be handled here.  You can phone TurboTax Support as tagteam suggested above, but you may have an easier method.

You didn't say what product you are referring to.   If purchased directly from TurboTax, then the only products I know of with a price of $69.99 are the desktop versions (CD/download) of 2015 or 2016 TurboTax Deluxe.      If you bought 2015 or 2016 desktop software in the last 60 days, you should be able to use this online refund request form:

https://support.turbotax.intuit.com/forms/refund-request.jsp

[VolvoGirl]

Jerry has his own new post going for this.  Let's stick to that one.  Sounds like the online charges getting deducted from his bank account because the IRS hasn't sent the refund in time.

[mesquitebean]

Thanks.  I had not seen his other thread when I posted the above comment.

 I just left a comment in the other thread that might explain the charge. 

https://ttlc.intuit.com/community/get-started-in-community/help/re-money-back-guaranteed/01/835551#M...

Possible scenario:

If user is in California, using desktop software, and chose to pay the state efile fee of 24.99 out of the Federal refund, plus the required Premium Services for that option at 44.99 would total 69.98.

[tickedoffone]

• There isn't one.  

[tickedoffone]

When you figure that out(without paying) let me know. 

[Bricey]

This experience has been excruciating. I want to give this company an award or some kind of formal recognition for raising the bar for sadism in user experience. The genius is sublime. It took a master to realize that human suffering is like an onion, comprised of layers under layers and then design and deploy a system based on that understanding. I want to give you an award and I want to give your phone robot an honorary award too, in the spirit of horrific anthropomorphism. I intend to go to youtube and create a turbo-tax 'speak to a human' challenge. Of course anyone is encouraged to go for it but to get the full experience, the knowledge, requires having paid for the services, paid exorbitant taxes and most importantly having paid an enormous cost in time. In an economy of suffering, and I do believe that the post-post modern economy will take the form of an economy of suffering, time will be the currency. Having gone through the intuit-turbo-tax user experience I have a new found appreciation for that part of Revelations, that abstract end of the Bible, which prophesies that man will wish for death, but it will not come.

[mesquitebean]

@Bricey 

Sorry you had difficulties reaching TurboTax Support.   This is mainly a user community forum.  Phone Support is available for users using a paid product (PLUS or higher).   If you are using a paid product and haven't been able to reach Customer Support, please report back.  In the meantime, here's an alternative:

There is another option available to all users, including Free Edition users:

You can contact a TurboTax Support agent directly through messaging at Facebook or Twitter.

https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) Monday-Friday.

[Nattan06]

I need help because you don't want to accept the gross income 2018

[JulieS]

If your 2018 was a joint tax return, the total AGI on the return is listed for each spouse.
 
In other words if the combined AGI is $60,000 on a joint return, you list $60,000 as the AGI for the taxpayer and $60,000 as the AGI for the spouse.
 
If this doesn't solve the problem, you may be able to retrieve AGI information from the IRS. 
 
Click here to access their AGI tool.

[Delisha4425]

The customer service number and the phone number to get your TurboTax prepaid card activated and set your pin does not work.

[JamesG1]

Are you saying that the number given is incorrect?  Or are you saying that they did not provide to you the service that you needed?

Please contact Customer care at 888-285-4169 for assistance.  See here and here.

[lfieldsjr]

I have done my mother's taxes for years on turbo tax and she is now deceased. I am her estate administrator. I was trying to do her taxes and it asked to call her to verify the identity, but her phone has been disconnected. I tried to use the other option but it would not let me verify her information.

[mesquitebean]

@ lfieldsjr 

You posted in the middle of an old cluttered, jumbled thread from last year with multiple users posting various topics.  It's almost always best to start your own new thread on your issue where you can explain your situation, be questioned, and have the potential to receive suggestions from multiple helpers.  Or with your less-common situation with the deceased mother, you may wish to phone Support for help.  I'll provide both possibilities below, but the phone call to Customer Support may be the best path for info on how to proceed in your situation.

But if you want to start your own new thread in this user community forum, you can use the link below.

https://ttlc.intuit.com/community/taxes/discussion/02/202

Once there, click the blue "Ask a Question" button.   The space in the question title is limited.  It is for a summary; i.e, a title.  Below the question line is a box where you can enter any details.  This is a public Internet forum, so don't post any personal info.

Or you can phone TurboTax Support where they can question you in a realtime conversation and figure out how to assist you.

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[Drummerlady2001]

I made a mistake and got two turbotax cards. I lost one card but I have the other and I activated. So will I get my funds on the one I activate or the other please let me know