This experience has been excruciating. I want to give this company an award or some kind of formal recognition for raising the bar for sadism in user experience. The genius is sublime. It took a master to realize that human suffering is like an onion, comprised of layers under layers and then design and deploy a system based on that understanding. I want to give you an award and I want to give your phone robot an honorary award too, in the spirit of horrific anthropomorphism. I intend to go to youtube and create a turbo-tax 'speak to a human' challenge. Of course anyone is encouraged to go for it but to get the full experience, the knowledge, requires having paid for the services, paid exorbitant taxes and most importantly having paid an enormous cost in time. In an economy of suffering, and I do believe that the post-post modern economy will take the form of an economy of suffering, time will be the currency. Having gone through the intuit-turbo-tax user experience I have a new found appreciation for that part of Revelations, that abstract end of the Bible, which prophesies that man will wish for death, but it will not come.
