@Bricey
Sorry you had difficulties reaching TurboTax Support. This is mainly a user community forum. Phone Support is available for users using a paid product (PLUS or higher). If you are using a paid product and haven't been able to reach Customer Support, please report back. In the meantime, here's an alternative:
There is another option available to all users, including Free Edition users:
You can contact a TurboTax Support agent directly through messaging at Facebook or Twitter.
https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) Monday-Friday.
