Reset password

[hwp0314]

Wow!  This is the exact same issue I am having.  And these dumb answers make the person answering them look like a total moron.  Let's try it this way.  We are having a problem resetting our password.  The reason we are wanting to reset our password is because we have forgotten them, so NO we can't sign into our Intuit account as stupidly instructed.  So then we request a new one and we must get a code texted to us, which we did.  The code gave us a reset link.  We enter a new password, different for the one we previously had (which if we had remembered we would not be having this problem) and so we enter some random new paswood with all of the requirements and click RESET. and voila....It says we are having an issue and to please try again or to come back later.   So we try again, and again, and again...Are you getting this genius?  When that does not work, we call the help line which is automated and the only solution it gives is to send us a link to the same page we are having the problem with.  So with this vast wealth of new information, how do we reset our password?  All we want to do is pay you guys.  My next move will be to get a different tax program next year if I cannot get an answer or a call back.

[JeanneLO]

@hwp0314

It sounds like you are in a reset password loop. Before you run the account recovery tool or attempt to change the password again make sure you're logged out completely of all Intuit accounts including the one you're asking this question from. Clear your browser, internet cookies, cache, close the browser and re-open it. You can also try using a different browser.

Here is the link to recover your password: 

https://myturbotax.intuit.com/account-recovery

To clear your cache use this: https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

To delete your cookies use this: https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

[najam9999999999]

ok finally got it done

[jayres1042]

When I try it says the reset has run into a problem

[CatinaT1]

This Turbo Tax FAQ will show you how to recover your account. Forgot your TurboTax Online User ID or password?

https://ttlc.intuit.com/replies/3302318

Please see this FAQ on how to update your account.

https://ttlc.intuit.com/community/account-updates/help/how-do-i-update-my-turbotax-account-informati...

[taldonballard]

January 30, 2021

I need to reset my pass word.

[DaraLO]

If you know your password but would like to change it, refer to the following Help Article:  How do I change my TurboTax login (user ID or password)?

If you don't remember your old password, use account recovery.

[Randj2801528015]

If I don't get this password changed in a few minutes I will never use turbo tax again I've been trying for a half hour 

[dfahrenbruck]

I requested  the option to reset my password. I was given a six digit number. I entered it and was given the option to change the password . I did that and confirmed it. Then I was cut off and the password didn't work. What do I have to do to get my taxes filed??

[AkinaLO]

Please refer to the following article to reset your password.

Forgot your TurboTax Online User ID or password?

[theowhite]

reset password so I can access my account

[MichelleLO]

Please see the below TurboTax Help Article for assistance with resetting your password:

Forgot your TurboTax Online User ID or password?

@theowhite

[Vernon Goins]

REMOVED

[Vernon Goins]

I'm good

[AshleyLO]

@Vernon Goins Did you need assistance with something in particular?