@hwp0314
It sounds like you are in a reset password loop. Before you run the account recovery tool or attempt to change the password again make sure you're logged out completely of all Intuit accounts including the one you're asking this question from. Clear your browser, internet cookies, cache, close the browser and re-open it. You can also try using a different browser.
Here is the link to recover your password:
https://myturbotax.intuit.com/account-recovery
To clear your cache use this: https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135
To delete your cookies use this: https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978
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