To change you contact information and/or your password while in TurboTax, select Intuit Account the lower left hand side of your screen. Select Edit next to the item you want to change.

@gshove

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mnwhite9

Level 2

Trying to reset password so I can pay Intuit for efile state return. Did as suggested and am getting a message saying I need to wait a bit. Waiting does not resolve issue.

LeonardS

Level 14

To change your User ID or Password, you'll want to be logged into your TurboTax online account.

Go to your Intuit Account and sign in to your account.
Select Intuit Account in the lower-left corner of the screen.
Look under Sign In & Security and select Edit next to either User ID or Password
Enter the new information.
Enter your existing password.
Click Save.

This link How do I change my TurboTax login (user ID or password)? has information you may find useful.

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retromusic777

Level 2

The issue I am facing is the inability to change my forgotten password.

Yes, I can log in by getting a code sent to my phone or email, but there is no prompt to update my password for future log ins.

Furthermore, yes I understand how to change your password on Intuit, but if you need your current password in order to change your password how does one do this if they forgot their password which started the issue in the first place?

Thank you

DMarkM1

Level 15

Sign out and when you try to sign back in select that you have "forgotten your password". This should trigger the menu to allow you to change the password. You may also find the account recovery form to be helpful.

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123321

Level 2

i got a verification code and entered it after that still asking password , if i knew my previous password i would not reset my password please can someone help me asap

hwp0314

Level 2

I could not remember my password so I went through the getting a new one. I was sent the email and entered the code and reset the password and it said it is not working at this time and to try again or try again later. It will not let me reset. I called the phone number and it keeps just wanting to send me a new email reset link that does not work. All I want to do is pay the fee to send my state tax without paying the $40.00. Please help.

najam9999999999

Level 2

ok finally got it done

jayres1042

Level 2

When I try it says the reset has run into a problem

CatinaT1

Level 15

This Turbo Tax FAQ will show you how to recover your account. Forgot your TurboTax Online User ID or password?

https://ttlc.intuit.com/replies/3302318

Please see this FAQ on how to update your account.

https://ttlc.intuit.com/community/account-updates/help/how-do-i-update-my-turbotax-account-information/00/25927

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taldonballard

Level 2

January 30, 2021

I need to reset my pass word.

DaraLO

Level 12

If you know your password but would like to change it, refer to the following Help Article: How do I change my TurboTax login (user ID or password)?

If you don't remember your old password, use account recovery.

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Randj2801528015

Level 2

If I don't get this password changed in a few minutes I will never use turbo tax again I've been trying for a half hour

dfahrenbruck

Level 2

I requested the option to reset my password. I was given a six digit number. I entered it and was given the option to change the password . I did that and confirmed it. Then I was cut off and the password didn't work. What do I have to do to get my taxes filed??