Anyone else receive this error, " Hmm...it looks like we have hit a slight snag. Please try again or check back later"?

[DennisInNH]

Though I was successful transmitting my Federal return (free), I am still getting the "slight snag" error on transmitting the State return (costs $20). I called support and after another hour, still no luck.  They had me add credit card info to my Intuit account but that didn't help.

This is very concerning.

[LeticiaF1]

One reason that your state can't be efiled right now could be that your return could have a form that is not available for efiling right now.  State and federal forms are released on different dates.  You can visit the following TurboTax help article to see if any of your forms are currently unavailable.

When will my individual tax forms be available in TurboTax?

If all your forms are available and you can check some of our common solutions.  If your tax return can't be e-filed for some reason, TurboTax will let you know.

If your issue continues, contact us again and give us more details. 

@DennisInNH 

[DennisInNH]

@Leticia thank you for your reply. I am trying to transmit/file NH state taxes for DP-10.  The pages say "Yes" under "Ready for eFile".

I wanted to transmit Federal and State; Federal went through because it requires no payment. State did not (perhaps related to the fact it requires me to pay $25 and Turbotax is unable to put up the screen for the payment request.

I've been trying since Feb 23 and now it's Feb 27 (that's 5 days) and still no luck, and have been on a 1.5 hour call and a 40 minute call and no luck. I added credit card information on my intuit.com profile and still no luck.

This is super concerning when a company with many customers doesn't understand what's wrong with their product and the product doesn't even give clues as to what's wrong which makes it extremely challenging for  the support team to help; I feel the support team wants to help (and I'm truly thankful for that). I've been using Turbotax a very long time and this is super concerning.  Turbotax has always been my "go to" for doing taxes and I'd like to help get this resolved -- even for the sake of helping to keep Turbotax alive and well.

Please help me understand what I'm doing wrong or what I did wrong or what I can do to figure it out -- I've tried all the generic help to no avail. The thought of printing out my taxes and sending them via US mail sounds painful.

Please let me know what I can do to get this resolved. I will call the 800-INTUIT again but is there anything else I can ask that will help them to help me get my taxes transmitted?

Thanks again for your help.

[MarilynG1]

I don't know if you're using TurboTax Online or TurboTax Desktop.  If online, often the 'snag' error is resolved by closing the program, clearing Cache and Cookies, opening to another section, then going through FIlE again.

While preparing my own return in desktop, I hit the 'snag' when trying to pay the $25 for Efiling state.  I went back a couple screens, then returned to FILE, and the payment screen finally appeared, and I was able to complete.  

If you are using Desktop, make sure TurboTax and your tax return are all on the C drive, you're running as Administrator, and anti-virus software is temporarily disabled.  These are what has solved the 'snag' for many users. 

Here's more info on Filing Federal and State Returns Separately and Troubleshooting TurboTax Desktop Issues.

You could also try a Manual Update.

@DennisInNH 

[DennisInNH]

thanks for your advice. But that is the same advice that I've been getting and acting on and repeating it has not helped. I'm still stuck at the "Hmm... it looks like we've hit a slight snag" when trying to transmit my NH state tax -- because I need to pay and the payment stuff is apparently not working.

[DennisInNH]

I'm on Turbo Tax for Desktop on Windows 11

[DennisInNH]

I'm going to close on this in case others have this problem.  Essentially, if you have to pay to file (transmit) your taxes, you may get the "Hm... we've hit a slight snag ..." message.

Some solutions relate to bad Turbotax licenses sold be certain vendors, clearing browser (cache, history, etc.), rebooting, updating Turbotax, etc.

There are two defects in the Turbotax software and process:

1) the software does not account for some negative situation like not being able to reach the payment website or whatever it's using to allow you to enter payment.

2) the software does not gracefully handle problems in a way conducive to getting the problem solved. At a minimum, it should indicate some kind of error code or detailed error message that we can give to the support team or user.  If we have a message, the support team or user can have an idea of what to do whether it's clean the browser cache, disable popups, reboot, update Turbotax, etc. (and maybe go debug the thing that Turbotax is trying to contact which is not working).

After 3 phone calls (I think at least 1 hour each) and retrying many times over a few weeks, the solution to my problem was to call the support team and have them charge my credit card for $25 and give me a confirmation code to enter so that I can transmit my NH State taxes (i.e., pay by phone).  I see others had to do that same. My hope was to help troubleshoot the actual problem and possible get a fix in hopes of contributing to the success of Turbotax.

The support team  did what they could do with what what little information they had but could not solve the real problem -- unable to transmit taxes (for the paid case). But they were able to help me get that confirmation code -- getting the confirmation code was not straightforward; it took almost 30 minutes or so to get that.  I'd like to acknowledge the support team's diligence and perseverance and give my thanks for getting my taxes transmitted despite what limited information they had and the software defects.

Although, I got my NH State taxes transmitted, I respectfully request that the Turbotax team consider addressing these defects.

Thanks and I wish you all success for Turbotax 2025.

Dennis