Although millions of tax returns are successfully e-filed every year, some returns simply can't be e-filed or keep getting rejected even though there's really nothing wrong with them.
Returns can't be e-filed if they:
- Contain overrides
- Have no taxable income
- Contain a W-2 where box 1 is blank or the box 16 amount is greater than the box 1 amount
- Contain IRS forms or schedules not on the accepted Forms and Schedules list
- Contain non-final forms
- Are for prior-year or amended returns
Many nonresident and part-year state returns cannot be e-filed either, due to circumstances beyond our control (we'll let you know if your non- or part-year resident return must be paper-filed).
In addition, certain returns keep getting rejected because somebody else already claimed a dependent on the return or because of incorrect information in the IRS database. In these cases, there's really nothing you can do to "fix" your return so you can e-file it. For this year at least, you'll need to file a paper return instead.