I'm going to close on this in case others have this problem. Essentially, if you have to pay to file (transmit) your taxes, you may get the "Hm... we've hit a slight snag ..." message.
Some solutions relate to bad Turbotax licenses sold be certain vendors, clearing browser (cache, history, etc.), rebooting, updating Turbotax, etc.
There are two defects in the Turbotax software and process:
1) the software does not account for some negative situation like not being able to reach the payment website or whatever it's using to allow you to enter payment.
2) the software does not gracefully handle problems in a way conducive to getting the problem solved. At a minimum, it should indicate some kind of error code or detailed error message that we can give to the support team or user. If we have a message, the support team or user can have an idea of what to do whether it's clean the browser cache, disable popups, reboot, update Turbotax, etc. (and maybe go debug the thing that Turbotax is trying to contact which is not working).
After 3 phone calls (I think at least 1 hour each) and retrying many times over a few weeks, the solution to my problem was to call the support team and have them charge my credit card for $25 and give me a confirmation code to enter so that I can transmit my NH State taxes (i.e., pay by phone). I see others had to do that same. My hope was to help troubleshoot the actual problem and possible get a fix in hopes of contributing to the success of Turbotax.
The support team did what they could do with what what little information they had but could not solve the real problem -- unable to transmit taxes (for the paid case). But they were able to help me get that confirmation code -- getting the confirmation code was not straightforward; it took almost 30 minutes or so to get that. I'd like to acknowledge the support team's diligence and perseverance and give my thanks for getting my taxes transmitted despite what limited information they had and the software defects.
Although, I got my NH State taxes transmitted, I respectfully request that the Turbotax team consider addressing these defects.
Thanks and I wish you all success for Turbotax 2025.
Dennis
