Re: I purchased a Turbo tax cd and license code. Where do I enter it?

DoninGA · ‎February 28, 2023

@TlrambleyRose wrote:

Unable to install CD purchased stating installer cannot be launched directly,

please launch via setup.exc. However, i cannot find setup.exc. on HP

so i though i can download it by using your site.

please let

The setup.exe is on the CD. You need to go to the CD drive to see the list of files and then double click on the setup.exe file to start the installation.

jyfstr · ‎March 6, 2023

I purchase a cd how do I install it? I am having lots of problems? thank you

jyfstr · ‎March 6, 2023

yes

jyfstr · ‎March 6, 2023

How do I install the cd on my desktop? Open and start filing? I did my taxes last year but this year? I am having so much problems. I did forget my password from last year. I tried sever times resetting it. I am still having problems. thanks

DoninGA · ‎March 6, 2023

@jyfstr wrote:

How do I install the cd on my desktop? Open and start filing? I did my taxes last year but this year? I am having so much problems. I did forget my password from last year. I tried sever times resetting it. I am still having problems. thanks

See this TurboTax support FAQ for installing the software - https://ttlc.intuit.com/turbotax-support/en-us/help-article/license-information/install-turbotax-cd-...

btong22 · ‎March 13, 2023

I'm having the same issue where the activation screen is just spinning blue dots and the help link shared is a broken link

EbonyA · ‎March 14, 2023

The link that DoninGA shared is an active link, I will include it here as well. Please review and then let us know if your issue persists @btong22.

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Paytonspering · ‎March 22, 2023

Can this license code be used on the app? I’m using the app and I came across a spot where I need to upgrade to premium and I have a code. Where do I enter it on the app??

VolvoGirl · ‎March 22, 2023

No. Sorry you can't apply the Desktop CD/Download program purchase to the Online version. The App is just a portal to the Online version. They are separate prices and work different. You have to pay for online and try to get a refund for the Desktop program. Or switch to your program.

To Continue in your Desktop program......

You need to install the program on your computer and move your online return to the Desktop program. You can move your Online file to the Desktop program and continue without paying for Online or needing to reenter your info.

To continue in the desktop version see this…….

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

After you get the program installed the first thing to do before you open your tax return .tax file is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW).

xmasbaby0 · ‎March 22, 2023

@Paytonspering

No, you cannot use the license code for the online app. The license code is ONLY for the CD/download.

We see people get confused and they keep logging in to online software which will require them to pay at the end. You need to use the desktop software. One way to tell if you are using the right software---your tool bar. Online software has the toolbar in a black vertical column on the left side of the screen. Desktop software has the tools up on the top of your TT screen.

If you are using online, you are using the wrong program. You need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

keithmorioka4 · ‎March 25, 2023

When I installed Turbo Tax, at no time was I asked to input the license code. Now, when I click on the icon, a blank page appears re: license activation.

MichelleLO · ‎March 26, 2023

Are you using TurboTax for Windows? If so, please see this TurboTax Help Article to assist you with troubleshooting the blank page you're experiencing.

How do I fix missing screens, buttons, or images in TurboTax Desktop for Windows?

@keithmorioka4

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xmasbaby0 · ‎March 26, 2023

We see people get confused and they keep logging in to online software which will require them to pay at the end. You need to use the desktop software. One way to tell if you are using the right software---your tool bar. Online software has the toolbar in a black vertical column on the left side of the screen. Desktop software has the tools up on the top of your TT screen.

If you are using online, you are using the wrong program. You need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

sunnygrammie · ‎April 11, 2023

I purchased a CD. I already have an account. After I logged in there was no pop up window to enter the license code. How do I get to that pop up window?

DoninGA · ‎April 11, 2023

@sunnygrammie wrote:

I purchased a CD. I already have an account. After I logged in there was no pop up window to enter the license code. How do I get to that pop up window?

If you purchased a CD for the TurboTax 2022 desktop edition then you should have installed the software on your personal computer and during the installation you will be asked to enter the license code.

There is no reason for you to be using the TurboTax online editions. The license code is not used with the online editions.

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I purchased a Turbo tax cd and license code. Where do I enter it?

I purchased a Turbo tax cd and license code. Where do I enter it?

I purchased a Turbo tax cd and license code. Where do I enter it?

I purchased a Turbo tax cd and license code. Where do I enter it?

I purchased a Turbo tax cd and license code. Where do I enter it?

I purchased a Turbo tax cd and license code. Where do I enter it?

I purchased a Turbo tax cd and license code. Where do I enter it?

I purchased a Turbo tax cd and license code. Where do I enter it?

I purchased a Turbo tax cd and license code. Where do I enter it?

I purchased a Turbo tax cd and license code. Where do I enter it?

I purchased a Turbo tax cd and license code. Where do I enter it?

I purchased a Turbo tax cd and license code. Where do I enter it?

I purchased a Turbo tax cd and license code. Where do I enter it?

I purchased a Turbo tax cd and license code. Where do I enter it?

I purchased a Turbo tax cd and license code. Where do I enter it?

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I purchased a Turbo tax cd and license code. Where do I enter it?

I purchased a Turbo tax cd and license code. Where do I enter it?

I purchased a Turbo tax cd and license code. Where do I enter it?

I purchased a Turbo tax cd and license code. Where do I enter it?

I purchased a Turbo tax cd and license code. Where do I enter it?

I purchased a Turbo tax cd and license code. Where do I enter it?

I purchased a Turbo tax cd and license code. Where do I enter it?

I purchased a Turbo tax cd and license code. Where do I enter it?

I purchased a Turbo tax cd and license code. Where do I enter it?

I purchased a Turbo tax cd and license code. Where do I enter it?

I purchased a Turbo tax cd and license code. Where do I enter it?

I purchased a Turbo tax cd and license code. Where do I enter it?

I purchased a Turbo tax cd and license code. Where do I enter it?

I purchased a Turbo tax cd and license code. Where do I enter it?

I purchased a Turbo tax cd and license code. Where do I enter it?

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