I need to talk to a representative

[PattiF]

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[pss1963]

Dear TurboTax,

I need a copy of my 2019 tax return. I used the free version last summer when my father had a stroke. The phone number I gave was not a cell phone. It was a landline in the state where my father lives. Now, I can't fully log in because you can't send me a verification code to that landline. Also, I don't want to get my password (which I forgot to write down) through telling you all my social security number because the e-mail address has been hacked into and so it isn't safe for me to put my social security number in. I know I used the free version last summer but I will happily pay to get a copy of my 2019 tax return.

Thanks,

Amy Parker ([email address removed]) 

[Cynthiad66]

If you have forgotten your login information and no longer have access to the email address or phone number you used, please follow these steps:

1.      Click here

2.      Click on “I forgot my User ID or password” at the bottom

3.      On the next screen, do not enter anything in the box, click on “Try something else” at the bottom

4.      Fill in the required information on the following screens

By following the above steps TurboTax will take you through security questions If you are able to answer these questions, you will be granted access to your old TurboTax account without needing access to your old email address…

Once in the account, click on “My Account” then “Account Settings”, from here you will be able to update your address.

If you still aren’t able to get into your account after following the steps above, please click here to fill out E-mail Change Request for your TurboTax Account.

Per @Kadian

[Mpage85]

I need a new card I tried to order a card but it's saying wrong number I have my stimulus check deposited in my account

[DaveF1006]

If you no longer have access to your Turbo Visa Debit Card, don’t worry.  You can request a replacement card or request a check by either logging in to your Turbo Visa® Debit Card account or calling 888-285-4169 and reporting your card lost/stolen. Your card will be delivered in 8-10 days and your check will be delivered in 14-21 business days. Please note, COVID-19 restrictions may impact these shipping timeframes. You will not be charged for a replacement card or check, standard fees will be waived or refunded to you.

[don412]

I need to amend the file and mail it myself

[don412]

Help

[JotikaT2]

See the attached links for instructions to help you determine if you need to file an amended return and for steps to help you amend your return. 

Do I need to amend? 

How to amend my return? 

@don412

[adriennem655]

I e-filed my taxes, but they were rejected. I was going to mail in but I want to try to e-file again with my 2019 AGI. How can I revise my filing method back to e-file?

Jim Schmidt (tax preparer) [phone number removed]) for Adrienne M Martin

[CatinaT1]

Follow the directions below to switch to the e-filing option. 

1. In TurboTax Online, sign into your account. 

2. Select Tax Home from the left menu. 

3. Scroll down to Your tax returns & documents. 

4. Select 2019, and then select Add a State (you're not actually adding a state, this just gets you into the right area). 

5. Select File in the left menu (expand your browser window if you don't see this, or select the menu icon in the top left corner). 

6. On the Just one more step screen, follow steps 1 and 2 if you haven't already. 

7. Select the Start button to the right of Step 3. 

8. On the Let's get ready to e-file screen, select I want to e-file. 

9. Follow the instructions to e-file your return. 

Please click How do I change from mail to e-file in TurboTax Online? to learn more. 

[BellaUtter]

I need to file my 2020 taxes

[LinaJ2020]

What is your question?  You can write back with more details or reach our Support team, click here: TurboTax contact

@ BellaUtter

[carole popoff]

How do I file an ammended return even though my return was accepted

[carole popoff]

I would like to talk to a resentatuve

[carole popoff]

I need to file an amended return.  How do I do this?