I need to talk to a representative

[DoninGA]

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@carole popoff wrote:

I need to file an amended return.  How do I do this?

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An amended return, Form 1040-X, can only be printed and mailed to the IRS if the original tax return was not e-filed. The IRS will take up to 16 weeks or longer to process an amended tax return.

Before starting to amend the tax return, wait for the tax refund to be received or the taxes due to be paid and processed by the IRS.

See this TurboTax support FAQ on amending a tax return originally completed and filed using the 2020 TurboTax editions - https://ttlc.intuit.com/community/amending/help/how-do-i-amend-my-return/01/27439

[JotikaT2]

Please see the link below to assist you with preparing an amended return

Steps for amending a tax return

If you would like to speak to a representative, you will need to use the link below.  Please be aware that wait times are longer on the phones as well as we are approaching the filing deadline.

Contact TurboTax

@carole popoff

[Jankobaby]

Please have a representative call me.  Bernard helped me change a incorrect number but we g I t disconnected.  I logged back in and the correction d I dent show.

[JotikaT2]

Please use the following link to contact us.

Please be aware, hold times may be longer than normal due to the approaching filing deadline.

Contact TurboTax 

@Jankobaby

[Dmr4]

Can anyone help me live chat with A specialist

[ToddL99]

You should file an extension now - it will be very hard to get tax advice by phone today, since the filing & payment deadline is midnight tonight.

When you are ready, please use the following link to contact us - Contact TurboTax.

For instructions on e-filing, see Can IRS extensions be e-filed? and How do I file an IRS extension (Form 4868) in TurboTax Online?  

Another option is TurboTax® Live - to Connect With A Live Tax Expert For Tax Advice And A Final Review.

[jm_redmon]

I need to talk to a rep....?

[xmasbaby0]

@jm_redmon

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.

[Charissehurd1]

I want to know about my account and how to look at everything the irs sent to me .

[xmasbaby0]

@Charissehurd1 

https://www.irs.gov/payments/view-your-tax-account

[DoninGA]

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@Charissehurd1 wrote:

I want to know about my account and how to look at everything the irs sent to me .

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TurboTax receives no information whatsoever concerning your tax return or tax refund once the tax return has been filed and accepted by the IRS.

What is your question concerning your TurboTax account?  What did the IRS send you?

[Fwozniak1996]

I never received my 1800 amended stimulus return since May 17th

[xmasbaby0]

@Fwozniak1996 

Even during “normal” times it takes about four months for the IRS to process an amended return.  During the pandemic and due to the severe backlog at the IRS it is taking much longer—six months or more for many amended returns.  Do not expect quick results from amending.  When the IRS issues a refund for an amended return it will be by check.  They do not make direct deposits for refunds for amended returns.  You can watch for information here:

https://www.irs.gov/Filing/Individuals/Amended-Returns-(Form-1040-X)/Wheres-My-Amended-Return-1

[Affrose]

I do not know where to find the 8862 form.

I also don't know how to fill it out.

[HelenC12]

TurboTax will help you complete form 8862 Information To Claim Certain Credits After Disallowance.

If your Earned Income Credit (EIC) was disallowed or reduced for something  other than a math or clerical error, you may need to file Form 8862 before the IRS allows you to use the credit again. Here's how to file Form 8862 in TurboTax.

1. Sign in to TurboTax and continue to open your return.
2. In the search box, search for 8862 and then select the Jump to link at the top of the search results.
3. You'll come to the Earned Income Credit section. Select Continue.
4. Answer the questions and eventually you'll be asked Do any of these uncommon situations apply? Check the box that says, I/we got a letter/notice from the IRS telling me/us to fill out an 8862 form to claim the Earned Income Credit.
5. Select Continue and then Done.
6. On the Since you got an IRS notice, we need to check on a few things screen, select the radio button next to No, none of these apply and I need to fill out the 8862 form.
7. Select Continue.
8. Answer the remaining questions.