I dont have the option of Tax Tools in my menu to clear and start over.

[CatinaT1]

As long as you haven't submitted payment, deducted the TurboTax fee from your refund, or registered, you can erase your return and start from scratch in TurboTax Online.

1. Sign in and select a topic to continue your return.
2. On the next screen, from the left-side menu, select Tax Tools, and then Clear & Start Over (select the menu icon in the upper-left corner if you don't see this menu).
3. Answer Yes in the pop-up to confirm.

[carolinaclave]

I dont have the option of Tools. I go to edit my information and on the left I have these menues:

Tax Home

My info

Federal

State

Review

File

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App Settings

Sign out

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Apps

 Turbo

 Mint

 Taxcaster

[LeonardS]

This is the left hand panel TurboTax Deluxe Online.  Select Clear & Start Over to restart a new tax return

[iaswtrk]

Tax Tools does not appear on my screen.    I need the previous screen but cannot get back to it.

[jtw010101]

Turbo Tax really sucks... I don't have an option to go to tax tools nor can I select a topic to move forward. All it shows is the state return and it won't move forward beyond that. 

[jtw010101]

[VolvoGirl]

You have to be in your tax return on the screen.  Click on Add a State to let you back into your return. 

[DoninGA]

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@jtw010101 wrote:

Turbo Tax really sucks... I don't have an option to go to tax tools nor can I select a topic to move forward. All it shows is the state return and it won't move forward beyond that. 

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To access your current or prior year online tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state. 

This will take you back to the 2019 online tax return.

[Carl]

In order to have access to the tax tools menu, your tax return *MUST* be open so that you can edit it. So until you open the tax return after logging into your account, you can't do anything.

[Wikidrebel]

I opened my tax return. It was open. There is no option for tax tools

[VolvoGirl]

Are you on a mobile device?  You might have to select the menu icon in the upper left corner.  Or log in from a computer.  What do you see on the left side?  Or are you using the Desktop program?

[CarissaM]

If you are unable to clear and start over by following the instructions here, you will need to contact customer service by clicking here. 

[Burks]

I just had this same problem. Select review return on your desktop and tools will show up. 

[Calratha Robinson]

I don't have the option of tax tools in my menu