How can I talk to a live person?

[shellygril]

is there a way i can get an advance on my tax return i have already sidmitted my tax 

[DoninGA]

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@shellygril wrote:

is there a way i can get an advance on my tax return i have already sidmitted my tax 

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TurboTax discontinued tax refund advances on 02/15/2021.

[Anita Alexander]

My Tex was denied. Can you go over it with me. I am on Disability and my husband is on disability I am his payee we have no other income coming in and was trying to file for our second stemless which did not come and we will try it we did the tax amendment thing and they were saying that the form was missing some information and information that was filed by some one in you department. Can you help

[LenaH]

We'd love to help you complete your tax return, but need more information. Can you please tell us your rejection code or description of why your return was rejected? 

You may have received an ACTION NEEDED! email from turbotax@intuit.com. Sometimes, this give you a brief explanation of your reject and how to update it. This is common for the more "popular" IRS rejections. You can also sign in to your TurboTax account and select Fix my return to see your reject code and explanation.

You can also sign in to your TurboTax account and select Fix my return to see your reject code and explanation. Follow any “fix it” instructions to update the information causing the rejection, and continue through to refile your return (either e-file or file by mail). 

@Anita Alexander

[Butterfly15543]

I need a live person call me about my taxes

[VolvoGirl]

This is a public user form and no one can call you.  Either post your questions here or

Contact Customer Service
5am-9pm Pacific Time
7 days a week
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[Latrish60]

I'm calling but the automated system keeps telling me they can't hear me.

[CarissaM]

@Latrish60 It would be best to try to call again. In case you do not have the right number, please click here to contact a live agent. 

[jonathan29]

Hello,

Its 1 am eastern time. Is there a customer service person available to answer something?

[JohnB5677]

Yes, phones are staffed starting at 08:00 AM EST.

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.

We're open daily from 5:00 AM to 9:00 PM

To get help, select your product below.

TurboTax Online

TurboTax mobile app

TurboTax CD/Download software

[Filemytxes42021]

Need to file my 2019 taxes can you help me 

[VolvoGirl]

Sorry, Online for 2019 and prior is closed now so you can not start a new 2019 or prior return or finish one. Online is only for 2020. Oct 15, was the last day to efile.  2019 is now the prior year. If you entered 2019 into the 2020 online version you should clear out your online return so you can use it for 2020.
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-onli...

Did you start an Online return? How to finish a prior year online return
https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-finish-a-prior-year-return-that-i-...

Or How to file a prior year
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-prepare-a-prior-year-tax-return/00/25...

You can only buy the download for prior years. You have to buy a separate program for each year. They only sell the last 3 years. You need a full Windows or Mac computer to install it on. Buy the download here
https://turbotax.intuit.com/personal-taxes/past-years-products/

You have to print and mail prior year returns. When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS received the return. Don’t forget state.

Important! Mail Federal and State in separate envelopes and mail each year in separate envelopes.

If you are getting a refund, there is not a penalty for filing past the deadline. You have 3 years to file for a refund. If you owe taxes, the interest/penalties will be calculated by the IRS based on how much you owe and when they receive your return and payment. The IRS will bill you for this; it will not be calculated by TurboTax.

If you want to file for free you can fill out the forms by hand. Here are some basic forms…..

Here is the IRS 2019 Form 1040
https://www.irs.gov/pub/irs-prior/f1040--2019.pdf

or if you want bigger type use 1040SR for Seniors,
https://www.irs.gov/pub/irs-prior/f1040s--2019.pdf

And 2019 Instructions https://www.irs.gov/pub/irs-prior/i1040gi--2019.pdf

2019 Tax and EIC Tables
https://www.irs.gov/pub/irs-prior/i1040tt--2019.pdf

Sch 1 : https://www.irs.gov/pub/irs-prior/f1040s1--2019.pdf
Sch 2 : https://www.irs.gov/pub/irs-prior/f1040s2--2019.pdf
Sch 3 : https://www.irs.gov/pub/irs-prior/f1040s3--2019.pdf

Then when you do file 2020 enter 0 for the 2019 AGI since you are filing 2019 late.

I have links for other years too.

[Irene2805]

For guidance in preparing your 2019 return, please see the instructions in this TurboTax Help article:  How do I prepare a 2019, 2018, or 2017 tax return?

@Filemytxes42021

[Stayblessed61]

I can’t get into my app it keeps going back to the beginning over and over and said I had the wrong SS number 

[ThomasM125]

You can use this link to contact TurboTax live support:

https://support.turbotax.intuit.com/contact/