How can I download my 2020 tax program. I paid for it and clicked on download but it did not download

[ggraham719]

2020 program will not download

[bluedeb · Accepted solution]

Maybe the following will help:

How do I download the software I purchased at TurboTax.com?

Here's how to download directly from TurboTax.com:

1. Sign in to your TurboTax account using the same login you used when you made your purchase.
2. If you're not already on the Downloads tab, select it.
3. Select the corresponding blue button for the product you wish to download.
   • If you don’t see your product, use account recovery to find out if you have other usernames associated with your email.
4. Save the download somewhere on your computer where you can find it.
   • If you need help finding your download, check our instructions for Windows or Mac.
5. Finally, install your software by double-clicking the downloaded file.
   • If you need help installing, we can help with Windows or Mac.

If you are still having trouble, you might want to contact TurboTax support.

https://support.turbotax.intuit.com/contact/

[aspolizzi]

I cannot download my purchase for 2020 taxes  I have windows 10

[DoninGA]

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@aspolizzi wrote:

I cannot download my purchase for 2020 taxes  I have windows 10

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Find download using Windows - https://ttlc.intuit.com/community/installing/help/find-your-turbotax-for-windows-software-download/0...

Install TurboTax for Windows - https://ttlc.intuit.com/community/refund-status/help/how-do-i-install-the-turbotax-software-for-wind...

Troubleshoot install for Windows - https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-installing-and-running-turbotax-...

[Charles49]

I could not download 2020 turbotax by email

[DoninGA]

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@Charles49 wrote:

I could not download 2020 turbotax by email

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Did you sign onto your TurboTax download account using the exact same User ID you used to purchase the software - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts

[scmill75610]

I am trying to download my turbotax for 2020 an it keeps telling me it is already downloaded when I put in my license code.  But it is not on my computer, can you please help me ASAP

Thanks

Sharon

[TerukoL]

You can download your software directly from TurboTax.

1. Go to InstallTurboTax.com.

2. Set up a TurboTax account if you don't already have one. If you do, sign in. (If you don’t remember your credentials, you can walk through our Account Recovery page to see if you already have an account.)

3. Enter your license code in the pop up window.

   • It’s a 16-character combination of letters and numbers (XXXX-XXXX-XXXX-XXXX) that can be found on your CD box insert, envelope, or packing slip. (Note: The 2019 product has a 14-character code that looks like this: XXXX-XXXXX-XXXXX)

4. Select your operating system, and select Get Download.

5. Download your software and install.

   • When you get to the Your product is installed, now let's activate it screen, enter your license code in the License code box, and select Continue to complete installation.

Please click I bought the CD, but my computer doesn't have a CD drive to learn more. 

If you continue to receive the same message, please click on the Contact Us form https://support.turbotax.intuit.com/contact/. We’ll help you connect with the right expert for your specific problem.

[floflo77]

finished free 2020 fed & state - how do I print and send??

[MichelleLO]

Please see How do I print and mail my return in TurboTax Online? for instructions.

@floflo77

[Constance Fosso]

I put the CD into my PC and nothing happened.  Then I got a message that said something about a firewall. I have used TurboTax for many years and I have never had this much trouble installing it. What can I do now ???

[MichelleLO]

If your firewall is blocking the installation, you may need to turn it off to complete installation, after which you can turn it back on. For more information and additional troubleshooting steps, please see the below Help Article:

Troubleshoot installation and running TurboTax for Windows

@Constance Fosso

[Miltgutman]

NEED A STATE PRODUCT CONFIRMATION NUMBER.

RECEIPT CODE TTDCRTA148267450

NY STATE FIDIARY TAX YEAR 2020

[JeanneLO]

Would you please clarify your question and let us know specifically what you need.

@Miltgutman

[KC59]

I have been trying for over an hour.  It won't download.

It gets stuck on the activation screen and a blue dot appears.

It just sits there. 

It never asks for a code or anything.

This really stinks - 

What a complete waste of time.....

And I already paid.