Here's how to download directly from TurboTax.com:

1. Sign in to your TurboTax account using the same login you used when you made your purchase.
2. If you're not already on the Downloads tab, select it.
3. Select the corresponding blue button for the product you wish to download.
   • If you don’t see your product, use account recovery to find out if you have other usernames associated with your email.
4. Save the download somewhere on your computer where you can find it.
   • If you need help finding your download, check our instructions for Windows or Mac.
5. Finally, install your software by double-clicking the downloaded file.
   • If you need help installing, we can help with Windows or Mac.

If you are still having trouble, you might want to contact TurboTax support.

https://support.turbotax.intuit.com/contact/