Can't load online Turbo Tax. Get Error 607?

[xmasbaby0]

What are you trying to do?  Online tax preparation for 2018 returns is closed permanently, and online tax preparation for 2019 is not yet open.

[Bobinct1]

I just down loaded Turbo Tax Delux  for 2019 but get error code 607 when I try to activate code.

[DoninGA]

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@Bobinct1 wrote:

I just down loaded Turbo Tax Delux  for 2019 but get error code 607 when I try to activate code.

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Contact TurboTax support for this error.

Support is open from 5am to 5pm Pacific time, Monday thru Friday

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[Anonymous]

Please check the License Code to make sure you have entered it correctly.  Sometimes the S and the 5 or G and 6 look alike.  If the code is typed in incorrectly, it will generate that error message.

[shannon2392003]

I get same error 607

[HeatherPLO]

Please see the below FAQ concerning this error:

https://ttlc.intuit.com/community/tax-topics/help/turbotax-2019-cd-download-launches-as-basic-and-gi...

[j0a0m7es]

My license disappeared after recent update from Turbotax, then I found myself recognizing an S as a 5.

[AkinaLO]

TurboTax customer support will be able to better assist you. Here's a way to contact them. 

What is the TurboTax phone number? - Community

[k4908e1]

purchased turbotax standard online edition from costco put in my license number from card insert but get error code 607 what do i do to activate my download

[Cass0317]

@k4908e1 Please see the TurboTax FAQ below for assistance with Error 607:

Error code 607: License Information not found for the given licenseID

If you need further assistance, please reach out to TurboTax Customer Care. 

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using in the TurboTax FAQ below:

What is the TurboTax phone number?

[Gordon Peak]

prompt wil not take 16 digit code

[xmasbaby0]

@Gordon Peak Make sure you have not accidentally logged on to online TurboTax instead of the CD/download.   We see people who get confused and they log on and use the online software and then try to pay using the license code--which does not work.   The license code is only for the CD/download

  If you are using online, you are using the wrong program.  You need to switch to the desktop software to get what you paid for.  You have to download it, update it and open it up from your own hard drive to use it.  

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...