Can't load online Turbo Tax. Get Error 607?

Forum|Forum|6 years ago
November 13, 2019
5 replies
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xmasbaby0

Level 15

What are you trying to do? Online tax preparation for 2018 returns is closed permanently, and online tax preparation for 2019 is not yet open.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Bobinct1

Level 2

I just down loaded Turbo Tax Delux for 2019 but get error code 607 when I try to activate code.

DoninGA

Level 15

@Bobinct1 wrote:

I just down loaded Turbo Tax Delux for 2019 but get error code 607 when I try to activate code.

Contact TurboTax support for this error.

Support is open from 5am to 5pm Pacific time, Monday thru Friday

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Anonymous

Please check the License Code to make sure you have entered it correctly. Sometimes the S and the 5 or G and 6 look alike. If the code is typed in incorrectly, it will generate that error message.

shannon2392003

Level 2

I get same error 607

HeatherPLO

Level 14

Please see the below FAQ concerning this error:

https://ttlc.intuit.com/community/tax-topics/help/turbotax-2019-cd-download-launches-as-basic-and-gives-error-606-when-trying-to-activate/00/951265

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j0a0m7es

Level 2

My license disappeared after recent update from Turbotax, then I found myself recognizing an S as a 5.

AkinaLO

Level 15

TurboTax customer support will be able to better assist you. Here's a way to contact them.

What is the TurboTax phone number? - Community

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

k4908e

Level 2

purchased turbotax standard online edition from costco put in my license number from card insert but get error code 607 what do i do to activate my download

Cass0317

Level 10

@k4908e Please see the TurboTax FAQ below for assistance with Error 607:

Error code 607: License Information not found for the given licenseID

If you need further assistance, please reach out to TurboTax Customer Care.

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using in the TurboTax FAQ below:

What is the TurboTax phone number?