@Gordon Peak Make sure you have not accidentally logged on to online TurboTax instead of the CD/download. We see people who get confused and they log on and use the online software and then try to pay using the license code--which does not work. The license code is only for the CD/download
If you are using online, you are using the wrong program. You need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.
https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...
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