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tcra123
New Member

I need my aig from turbo tax from 2018 and I don’t remember sign in?

 
12 Replies
EbonyL122824
Intuit Alumni

I need my aig from turbo tax from 2018 and I don’t remember sign in?

You can use this link https://myturbotax.intuit.com/account-recovery/ to recover your account with your phone number. If that doesn't work there is a small blue link at the bottom that says Try something else and if you click on that you can locate your account by using your SSN, name, and birthdate. 

If you still can't access your account, you can contact TurboTax Support for assistance by following this link https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

See the following link for instructions on how to access your previous year's AGI.

https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/00/25947

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HarrisPetey18
New Member

I need my aig from turbo tax from 2018 and I don’t remember sign in?

Hello this is Stacie Harris. I'm trying to file my husbands taxes but its asking for AIG if mine for 2018. I'm looking to see how I get it? 

JamesG1
Expert Alumni

I need my aig from turbo tax from 2018 and I don’t remember sign in?

If you cannot log into Turbo Tax at the Sign In screen go down to I forgot my TurboTax User ID or password.

 

If you can log into TurboTax successfully, then you can check your account with Turbo Tax by using this link.  It will take you to Account Recovery, where you can update your information.

 

Here is additional help on finding last year’s AGI.

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sunshine2020d
New Member

I need my aig from turbo tax from 2018 and I don’t remember sign in?

I keep getting reject when I e file  they want AGI number from 2018  I put that in and rejects again  what number do you want

 

VolvoGirl
Level 15

I need my aig from turbo tax from 2018 and I don’t remember sign in?

You need your 2018 AGI to efile 2019. The AGI is on 2018 1040 line 7. If you filed a Joint return you use the same AGI for each spouse How to find the AGI.
https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/01/25947

 

For AGI Reject code 031
https://ttlc.intuit.com/community/rejections/help/e-file-reject-ind-031-04-or-ind-032-04-the-agi-or-...

When did you file 2018? If it was late in the year try putting in zero for the AGI. And see, https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-ge...

If your spouse died during 2019 there is a problem efiling and you will have to mail your return

How to correct the AGI
https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If you can’t get it to efile you will have to print and mail it.
How to mail a return from the Online version
https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

Be sure to attach copies of your W2s and any 1099s that have withholding on them.  You have to mail federal and state in separate envelopes because they go to different places.  Get a tracking number from the post office when you mail them for proof of filing.

Tina mclaughlin
New Member

I need my aig from turbo tax from 2018 and I don’t remember sign in?

I need my ago from 2018 to check on my stimulus check

aarontoddperkins
New Member

I need my aig from turbo tax from 2018 and I don’t remember sign in?

Hello,

I need my AIG from 2018 please

DoninGA
Level 15

I need my aig from turbo tax from 2018 and I don’t remember sign in?


@aarontoddperkins wrote:

Hello,

I need my AIG from 2018 please


The 2018 AGI is on the 2018 Federal tax return you filed Form 1040 Line 7

 

https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/01/25947

 

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on View adjusted gross income (AGI)

 

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

 

If your tax return continues to be rejected with the 2018 AGI then enter a 0 (zero) for the AGI and e-file again.

If this is also rejected then you will have to print and mail the tax return.

See this TurboTax support FAQ for printing a tax return for mailing - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

Lydiahann
New Member

I need my aig from turbo tax from 2018 and I don’t remember sign in?

Thank you but I've tried all of this plus calling the help phone number, where I could talk to a live person.  I was so disappointed when the automated voice would not transfer me to a live person. It kept trying to send me emails which were no help at all.  I desperately need to get into my 2018 return but no longer have the same email or phone number. 2018 was the first time I used TurboTax, and I'm very disappointed in ty he customer service and help.  I always used Tax Act, but a friend suggested I switch. I'm.starting to regret the decision to do that.  

  Can anyone help me with this plz

DoninGA
Level 15

I need my aig from turbo tax from 2018 and I don’t remember sign in?


@Lydiahann wrote:

Thank you but I've tried all of this plus calling the help phone number, where I could talk to a live person.  I was so disappointed when the automated voice would not transfer me to a live person. It kept trying to send me emails which were no help at all.  I desperately need to get into my 2018 return but no longer have the same email or phone number. 2018 was the first time I used TurboTax, and I'm very disappointed in ty he customer service and help.  I always used Tax Act, but a friend suggested I switch. I'm.starting to regret the decision to do that.  

  Can anyone help me with this plz


So you do not have your User ID for the 2018 TurboTax account you created and using the account recovery website - https://myturbotax.intuit.com/account-recovery nor using the Try something else link on the account recovery website helps you get the 2018 User ID for the 2018 account?

 

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on View adjusted gross income (AGI)

 

Then go to the IRS website for a free federal transcript for 2018 at it will have the 2018 AGI - https://www.irs.gov/individuals/get-transcript

 

These are the websites to contact TurboTax for assistance -

If you still cannot access your account, you can contact TurboTax customer service/support through their contact website during business hours.

See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/3401489

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

 

Or use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

 

If you filed the 2018 tax return late in 2019 then try using a 0 (zero) for the 2018 AGI as the IRS will not have your AGI in their database.

If this is also rejected then you will have to print and mail the tax return.

See this TurboTax support FAQ for printing a tax return for mailing - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

abcde4567
New Member

I need my aig from turbo tax from 2018 and I don’t remember sign in?

 
VictoriaD75
Expert Alumni

I need my aig from turbo tax from 2018 and I don’t remember sign in?

To recover your user ID or password:

  1. Go to the account recovery page.
  2. Enter one of the following:
    • Phone number (recommended)
    • Email address
    • User ID
  3. Follow the instructions. We'll customize them based on the info you provide and whether we recognize the device.

Once you're done, we'll either send you a code to help you recover your account, or show/send you a list of accounts associated with your info.

 

If you’re still unable to recover your account, select Try something else on the Account Recovery page. We'll ask additional questions to verify your identity.

 

Keep in mind: Once you're back in your account, we recommend you enter or update your phone number. This increases your account security and makes it easier to recovery your account.

 

(If you're looking to access a prior year return, go here.)

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