How do I contact a turbotax representative?

[Prestonmilam]

I need to speak to a customer service rep

please

[CarissaM]

Please follow the instructions here to speak with a representative @Prestonmilam. 

[BJRUSH]

tried that.  I spent an hour trying to get a hold of someone.  And when I finally got through the automated part that made me repeat my name and email 20 times before it got it right I got hung-up on.

[3828ryan6430]

When enter my taxes I must have click on Self employed  a nd  it entered an extra $199.00 to my cost

[DoninGA]

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@3828ryan6430 wrote:

When enter my taxes I must have click on Self employed  a nd  it entered an extra $199.00 to my cost

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If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2020 online tax return. Click on Clear & Start Over.

[naquan2008]

I do not understand what's costing me me a extra $199 I must be tapped on seth employment by mistake.how can I fix this?

[MichelleLO]

You may have selected an add-on or an upgrade.  Please see the below TurboTax Help Articles for assistance with reviewing and reducing your fees in TurboTax Online:

• How do I review my fees in TurboTax Online?
• What can I do to reduce my fees?

You can switch to a lower-priced version of TurboTax by using clear and start over to erase your current return and start from scratch. You can start over as long as you have not filed your taxes already, submitted payment, or deducted the TurboTax fee from your refund. Please see the below TurboTax FAQ for additional information:

Can I downgrade to a lower-priced version of TurboTax Online?

@naquan2008

[Nguenther3663]

Hi I’m trying to find my return paperwork from last year an can’t find it please help .

 Nancy Cowser [phone number removed] 

[email address removed]

[xmasbaby0]

  You have to access your own account and/or  print it for yourself using exactly the same account and user ID that you used when you prepared the return.

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

To get a copy of your previously filed returns prepared with online TurboTax https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-in-turbotax-online

[Lauralay21]

I downloaded software for 2020 taxes. Mistakenly, I chose Macintosh but I need windows. How can I switch?

[xmasbaby0]

Talk to customer support.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily

[CarissaM]

Please follow the instructions here to speak with a specialist by phone and they can assist you with this. @Lauralay21

[dietzylo]

I have received message from the IRS informing me that there was an error in Recovery Rebate Credit and that I owe $472.00. Stating reason:

  Social Security number individuals claimed as a dependent was missing or incomplete.

Last name of one or more individuals claimed does not

match their records.

One or more claimed exceed the age limit

Adjusted gross income exceeds$75,000.00

The amount was computed incorrectly.

I don't believe that none of the above was applied.

Please let me know how I should proceed.

[DoninGA]

@dietzylo 

Probably you said you did not receive the 3rd stimulus payment and the IRS has records that show you were sent the 3rd stimulus payment so they removed the Recovery Rebate Credit that was entered on Form 1040 Line 30.

Go to this IRS website for your tax account to see if the 3rd stimulus payment is entered - https://www.irs.gov/payments/your-online-account
If you are Married Filing Jointly also check your spouse's tax account.

If you checked your bank account in the March - May 2021 timeframe and there is not a EIP3 payment from the IRS then go to this IRS website for how to start a trace on the payment - https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p...