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deannaljohnson
New Member

How do I cancel my order, I did not realize the wrong option was selected. I do not want the live version.

I only want the deluxe version.
3 Replies
DeanM15
Expert Alumni

How do I cancel my order, I did not realize the wrong option was selected. I do not want the live version.

If you have not paid for the tax return or registered the tax return, you can use Clear and Start Over.

 

Clear and Start Over will wipe all the data you have already entered. You will be starting over from scratch.

 

To Clear and Start Over in TurboTax Online:

  • You should be signed in and working in TurboTax Online
  • In the left-hand black menu, click on Tax Tools
  • Then choose Clear and Start Over.

 

TurboTax defaults to the edition that you were last using. You will change the edition in the first couple of screens. 

 

If the Clear and Start Over does not work for you, you will need to call Customer Support to see if there is anything they can do for you. 

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taxpurt
New Member

How do I cancel my order, I did not realize the wrong option was selected. I do not want the live version.

My business is closed due to ill health. I see you have charged me to renew
Turbo Tax ($404.06). Please cancel this order.

Critter-3
Level 15

How do I cancel my order, I did not realize the wrong option was selected. I do not want the live version.

First, here's to stop your Advantage membership (annual subscription):

https://ttlc.intuit.com/questions/1901052-how-do-i-cancel-my-turbotax-advantage-subscription 

 

And here's an online refund request form.  Submit it within 60 days of having received your product.

https://support.turbotax.intuit.com/forms/refund-request.jsp

 

If you have any problems with the refund form, here's how to reach TurboTax Support by phone:

If you are an Advantage member, log into your Advantage account and scroll down past the FAQ links.  Near the bottom of the page you should find a special Advantage phone number to directly contact Customer Support.

If you are not an Advantage member, use the form at the link below to schedule a call back, or it may provide a number.  Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

https://support.turbotax.intuit.com/contact

 

 

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