Call Center Hours (Turbotax)

Forum|Forum|4 years ago
October 2, 2021
2 replies
0 views

Where on its site does Intuit post the phone support hours for their TurboTax product? A rep earlier today told me it was 7AM to midnight today and tomorrow, but when I just called I was told they were closed....

(Background issue is that Intuit sent me download link to replace a defective product, but the new version will not show up in my download center...and I cannot wait until Monday to start my taxes!)

Thank you!

Not A Product Question

Best answer by KarenL

Expert Reviewed

As of October 2025, the current hours of operation are 5 AM - 5 PM PT. Once tax season begins (January thru April 15th) , expanded hours of operation are typically 5 AM - 9 PM PT.

macuser_22

Alumni - Champ

Its right here:

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

TaxBluesAuthor

Level 2

Thank you!

KarenL

Answer

Employee Tax Expert

Expert Reviewed

As of October 2025, the current hours of operation are 5 AM - 5 PM PT. Once tax season begins (January thru April 15th) , expanded hours of operation are typically 5 AM - 9 PM PT.

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5757703094

Level 2

cannot access my 2025 tax forms after signing in

DoninGA

Level 15

@5757703094 If you are using the TurboTax online editions, you must sign onto the account with the exact User ID you used to create the account.

See this for how to view all of your TurboTax accounts - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx

To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/