Yes, it does seem to be out of date. Those are the busy season hours. After the due date (May 17) the hours changed to M-F only 7AM to 5 PM pacific time. That FAQ might have been updated for the upcoming extended filing date (Oct 15) busy season, but I do not think the hours have changed yet. Try Monday.
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
