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New Member

My child tax credit is not showing up in my refund amount

5 Replies
Expert Alumni

My child tax credit is not showing up in my refund amount

Make sure you entered your Dependent(s) correctly in the My Info section.


Type 'child tax credit' in the Search area, then 'Jump to child tax credit'.


Go through the section again, checking your entries.  At the end of the section, TurboTax will tell you if you qualified or not, and also tells you why or why not. 


Click this link for detailed info about the Child Tax Credit and how to qualify. 

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Level 15

My child tax credit is not showing up in my refund amount

Did you earn enough to receive the child tax credit?  Did your child turn 17 in 2019?  Did you enter Social Security numbers for your children?



There was lots of hype in the news about the new $2000 Child Tax Credit when the tax law changed for 2018 and beyond.    Unfortunately, some people do not yet understand that it does not mean they will automatically receive $2000 per child just for filing a tax return.

Do not assume your refund will include $2000 per child for child tax credits.  It does not work that way.  The CTC is used first to reduce your tax liability to zero. After that, there is a refundable portion —up to $1400 — called the Additional Child Tax Credit that is calculated based on the amount of income you earned.  You do not necessarily get the maximum amount.  You get 15% of the amount of income earned above $2500--UP to the maximum amount possible.


If your child turned 17 in 2019, even on the last day of 2019, you do not get the child tax credit.  There are no exceptions to the rule.  You can still claim your child as a dependent.

Your child must have a Social Security number to get the CTC. 

If your child was born in 2019 you need to say the child lived with you for the WHOLE year.

If your child lived with you for less than half the year you cannot get CTC.

If you did not earn at least $2500 you cannot receive the child tax credit.  Beyond that amount the CTC you receive is affected by your tax liability and the amount you earned.  You might not get the full $2000 of CTC.


The child tax credit is reduced by $50 for every $1000 of AGI over these limits:

Married filing jointly                $400,000    (CTC disappears at $440,000)


Single, Head of Household, Married Filing Separately or qualifying widower               $200,000  (CTC disappears at $240,000)


Look at your 2019 tax return to see the credits you received:

Child tax credit line 12a

Additional Child Tax Credit line 17b   (schedule 8812)

Credit for Other Dependents line 12a






**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Returning Member

My child tax credit is not showing up in my refund amount

Hello, I barely made any money. I am single mom, daughter in 12th grade, why did I not get my $1400.00 child tax credit.

Regardless, if I owed IRS money -- that does not help me survive during cover which is why this was created. 

Please send me my July thru December child the monthly amount I have NEVER received.

And now my anticipated $1400.00 to help pay our bills -- was taken because I owed.

REDICULOUS -- very unethical.

Please let them know I am in a huge financial hardship & we need that money.

Thanks for your help.


"Do unto other as you would do unto you"

Level 15

My child tax credit is not showing up in my refund amount

Complaining on a turbo tax public internet forum will not get you anything or anywhere.  File an income tax return to get any stimulus payments or CTC payments you are eligible for if you did not get them in advance. 

Level 15

My child tax credit is not showing up in my refund amount

$1400 is likely the stimulus, not the Child Tax Credit.

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