Make sure you entered your Dependent(s) correctly in the My Info section.
Type 'child tax credit' in the Search area, then 'Jump to child tax credit'.
Go through the section again, checking your entries. At the end of the section, TurboTax will tell you if you qualified or not, and also tells you why or why not.
Click this link for detailed info about the Child Tax Credit and how to qualify.
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