TurboTax is not letting me complete the purchase of a State e-file

[WyalusingTim]

Here are some basic trouble shooting steps. 1) Log out of Windows and power down your PC. If you have a router turn it off or unplug it. 2) Restart your PC. 3) Restart your modem - aethernet connection (hardwired) or Wifi connection. 4) Check your Firewall programs - leave Microsoft Defender active but temporarily disable any other firewalls such as Norton or Spectrum. 5) Make sure pop-up blocker is turned off until you pay (turn it back on after you successfully pay and e-file your state return) 6) Open up one browser. Go to a site and make sure you can access it - verify you are connected to the internet on your PC. If you can access the site log out of it and close the browser. In the lower right on your screen it should also show if you are connected to the internet. 7)  Now click on the window icon in the lower left corner of your windows screen, under Start put your arrow over the gear and click on the documents link. 😎 When the documents page opens scroll on it to downloads. Under downloads scroll to the week you installed/downloaded the TurboTax Desktop software you purchased. After finding the TurboTax download click on it and click open. 9) Allow the TurboTax Software to Open. 10) If an update box appears click on it and allow the Desktop software to be updated and/or check for updates. Note: It may prompt you to install updates for your state return. allow it also. 11) If you filed your Federal Return alone and received an e-mail/notification that it was accepted, please allow 24 hours for TurboTax to update. 12) On start-up page click on get started/continue. If it asks for Registration information you can skip this and continue unless you want to register your Software. 13) On the main page click on State Return. Review it as needed then go to "Ready to e-file" once everything looks good. 14) follow the prompts to pay to e-file your return via TurboTax/Intuit. 15) If you are connected to the Internet, your pop-up blocker is off, and you have disabled your Firewalls, except for Defender, the link/button on the green payment screen should be active. 16) It should open a new box and allow you to pay with your credit or debit card information. 17) Finally, if this will not work and you have a Printer, simply print out the State Return, attach any documents and your State W-2s etc. and mail it to your State IRS (go to their web site for the address) and mail it for the cost of a postage stamp. It will be processed in the same time frame as an e-file. Having direct deposit versus waiting on a paper check if you have a refund coming is the only way to get a refund faster from the state. 18) If you wish you can call TurboTax Customer Service and ask the Agent to start a case (ask politely to speak to a Supervisor) so IT at TurboTax can investigate why the payment link is still not active after you tried all those trouble shooting steps on your PC. They will reach back out to you when they have a resolution. Finally, if you wish, ask the TurboTax Agent for a discount off your Desktop software purchase price due to your hassles if your PC wasn't the issue.

[Lgranata2]

SAME!! At first I thought maybe it was too early in the year, Jan 20th. But it is now Feb 2nd, there should be no reason that screen won't open for me to pay for the state and I cannot download a second state either!

[RobertB4444]

The state returns are all available and ready to go at this point.  If you are having difficulties then you should clear your cache and cookies.

Here is a link on how to clear your cache and cookies.

If it's still not working then you may need to try a different web browser or download the TurboTax for your computer as opposed to doing it online.

@Lgranata2 

[jlyng1969]

The only answer is to log into you account and requests a full refund. 

[ljwasescha]

turbo tax would not let me use my old password.  Got a text and email security number, tried and got a screen that said, We hit a snag, try again later.  Later never works.

[ChondelLO]

Try clearing your cache and deleting your cookies and then try again. If this doesn't resolve this experience, please contact Customer Support for assistance.

For information on how to clear your cache, please visit the help article below.

How to clear your cache - Intuit

For information on how to delete your cookies, please visit the help article below.

How do I delete cookies? - Intuit

For information on how to contact Customer Support, please visit the help article below.

How do I contact TurboTax? - Intuit

[GDUB2]

Having the same issue in 2024!   Any improvements from Intuit / turbo tax to address this?

[LindaS5247]

Please clarify your question by providing a few more details about your situation.  What TurboTax version are you using?  Have you tried clearing your cache and cookies?  Was your federal return e-filed and accepted?

Please feel free to come back to TurboTax Community with additional information or questions or click here for help in contacting Turbo Tax Support. 

Please click here for tips to avoid your e-file from being rejected.

Please click here for "How to E-File My State After I already Filed My Federal?" 

[GDUB2]

Thanks but got this addressed/fixed. There was a Reditt board on this topic and it mentioned some options (delete cache, try "123 Main St" in billing address, etc).  The 123 Main St billing address change worked!  Crazy.  I was on hold with TT (30 minutes) while I tried this and mentioned the solution of using a fictitious billing address and they were unfazed.  Just a bizarre experience trying to spend money with TT.  Might need to look at alternatives.  

[4319]

It won't do any good to contact the customer support phone line for help with this.  I've called 3 times and spoken to 3 or 4 different agents and they have no clue why it doesn't work.  Each one had me press the keys to give them access to my form but no one was able to help.  Turbo Tax doesn't let me purchase a state form with a credit card or submit a completed state form paying with a credit card.  There was an offer to have the money taken from the refund but it would cost an additional $40.  Evidently if you won't pay the extra $40 and let them deduct it from your refund the state filing won't go through.  The programmers for Turbo Tax have messed up and need to fix this!

[CatinaT1]

Please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service:  Turbo Tax Customer Service 

[yilun11]

Using desktop version and trying to pay for California efile and just get the error - Hmm... it looks like we’ve hit a slight snag. Called support and they said to try again the next day (known issue). Didn't help. Tried the pay by phone option for state efile, but this was another time suck that didn't solve my problem. Updated my Windows, updated my TurboTax desktop, tried different browsers and firewall configs, checked the network activity (going to AWS), nothing. Hopefully, TurboTax updates their software and fixes this problem, but given the quality of the software (Help Center goes to broken link that asks for redirect), I feel like Intuit is just letting the customer down. If no other way, I'll have to mail it in or look for some miracle system that lets me just efile CA without too much trouble.