Here are some basic trouble shooting steps. 1) Log out of Windows and power down your PC. If you have a router turn it off or unplug it. 2) Restart your PC. 3) Restart your modem - aethernet connection (hardwired) or Wifi connection. 4) Check your Firewall programs - leave Microsoft Defender active but temporarily disable any other firewalls such as Norton or Spectrum. 5) Make sure pop-up blocker is turned off until you pay (turn it back on after you successfully pay and e-file your state return) 6) Open up one browser. Go to a site and make sure you can access it - verify you are connected to the internet on your PC. If you can access the site log out of it and close the browser. In the lower right on your screen it should also show if you are connected to the internet. 7) Now click on the window icon in the lower left corner of your windows screen, under Start put your arrow over the gear and click on the documents link. 😎 When the documents page opens scroll on it to downloads. Under downloads scroll to the week you installed/downloaded the TurboTax Desktop software you purchased. After finding the TurboTax download click on it and click open. 9) Allow the TurboTax Software to Open. 10) If an update box appears click on it and allow the Desktop software to be updated and/or check for updates. Note: It may prompt you to install updates for your state return. allow it also. 11) If you filed your Federal Return alone and received an e-mail/notification that it was accepted, please allow 24 hours for TurboTax to update. 12) On start-up page click on get started/continue. If it asks for Registration information you can skip this and continue unless you want to register your Software. 13) On the main page click on State Return. Review it as needed then go to "Ready to e-file" once everything looks good. 14) follow the prompts to pay to e-file your return via TurboTax/Intuit. 15) If you are connected to the Internet, your pop-up blocker is off, and you have disabled your Firewalls, except for Defender, the link/button on the green payment screen should be active. 16) It should open a new box and allow you to pay with your credit or debit card information. 17) Finally, if this will not work and you have a Printer, simply print out the State Return, attach any documents and your State W-2s etc. and mail it to your State IRS (go to their web site for the address) and mail it for the cost of a postage stamp. It will be processed in the same time frame as an e-file. Having direct deposit versus waiting on a paper check if you have a refund coming is the only way to get a refund faster from the state. 18) If you wish you can call TurboTax Customer Service and ask the Agent to start a case (ask politely to speak to a Supervisor) so IT at TurboTax can investigate why the payment link is still not active after you tried all those trouble shooting steps on your PC. They will reach back out to you when they have a resolution. Finally, if you wish, ask the TurboTax Agent for a discount off your Desktop software purchase price due to your hassles if your PC wasn't the issue.
