It won't do any good to contact the customer support phone line for help with this. I've called 3 times and spoken to 3 or 4 different agents and they have no clue why it doesn't work. Each one had me press the keys to give them access to my form but no one was able to help. Turbo Tax doesn't let me purchase a state form with a credit card or submit a completed state form paying with a credit card. There was an offer to have the money taken from the refund but it would cost an additional $40. Evidently if you won't pay the extra $40 and let them deduct it from your refund the state filing won't go through. The programmers for Turbo Tax have messed up and need to fix this!
