Unable to efile my California return

[Genielogical]

I finished up my taxes and did all the preliminary steps to efile.  However, when I go to file my state and federal returns, and I get the "Let's Complete Your Purchase Online" screen.  It prompts 'select continue to connect to our secure online store to finish up your order'.   The screen is dead.  The continue button doesn't work, the 'We can help you here link doesn't work.  Only the exit button.  I cannot get any further than this.  Please help.  

[lgyeates]

I've got the same problem. Trying to purchase e-file for Georgia.

[DoninGA]

Contact TurboTax support for assistance with this problem.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

[Genielogical]

I did contact them  Through several portals.  I haven't heard ANYTHING from support.  Does anyone have a phone number where I could talk to a human being who can help me?  

[KatrinaLO]

If you are having issues and need assistance, please contact customer support. Please see the Customer Support phone number here. If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

[Rechelle2020]

I have found so many stock answers from "EXPERT" status "Employee..." are not helpful at all. They are simply regurgitating information found on the Intuit website, and not speaking to specific problems we are posting about and trying to get real people to care and answer. This is very frustrating.

TurboTax seems to have become nothing but a database that is taking our money for their reputation. We used to be able to get real help for our problems. This year, I have been sooooo frustrated by the lack of true help for problems that a lot of people are having. 

I'm having the same problem you described- but in Oregon, and I gave you a thumbs up for making this post. You described the problem perfectly, and it should have solicited a real answer from a real expert. 

I hope one shows up to help you, and me, and whoever else is dealing with this ridiculous issue that should have been quickly addressed with true technical help!!

[Genielogical]

Thank you for your supportive comments.  This has been a nightmare.  I finally spoke to someoine from TT support for 1 1/2 hours.  She was able to see my screen and the problem.  She is the first TT person to even acknowledge that there is a problem.  We tried all sorts of things to fix the problem, and still no solution.  The only workaround was that she gave me a coupon to get TT premier on the online site, and I have to do my taxes all over again to file.  I wonder what May 16th will be like when millions of people who waited until the last minute to do their taxes and find out they can't efile.  I'm so mad and frustrated that I need to put my taxes down for a few days before I start throwing things.  But hey!! I'm earning all sorts of badges on the support page! Woo hoo!

[Rechelle2020]

SOLUTION!!

It is messy, but it just worked for me. So, I remembered that I had a ton of problems with the Activation window getting hung up and not allowing me to go forward (I started my tax returns over a month ago, but that is another story), and I found the solution was to change the display to 800 X 600. 

I just tried it, and wa-la, I was able to go all the way through the process and submit my OR State return.

Give it a go, and then revert back to your normal display as soon as you have completed the submission.

Oh, it was messy because I could only view part of the screen - probably because I have my view set at 125% and it didn't occur to me to adjust that until after I completed the process. Probably best to do 100% at 800 X 600. 

I'm pretty sure the customer support staff hasn't been informed about this workaround, because I was on the phone with them for 45 minutes last month about the activation window, and no one offered that solution. But I found the advice to change the display settings on this community forum, and it worked!