I am stuck in a loop trying to get to my state return.

[drpitzer]

I cannot start my state return.  Every time I click "Start", it takes me through the download process to download the state return information, then returns me to the state return launch page. I have tried every step in the article titled "

State install/e-file update loop: State not installed after installation or TurboTax needs to update prior to e-file

which I found at:

https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-[product ke...

and it does NOT work.  What the heck is going on?  Why can't you patch the product to get around this problem?  Why should I have to uninstall and reinstall the product ... especially since it did not resolve the issue. 

Someone please get this fixed, or I delete the product that I've been using for about 30 years and go to a competitor. This is ridiculous. 

"

[DoninGA]

Go to this TurboTax support FAQ and download the tax year 2021 zip file for this problem - https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-date-after-...

[drpitzer]

I did that. It did not work. I went to step 2 and uninstalled/reinstalled TurboTax. It did not work. I went to the next step and did a Selective Startup and ran the tool. It did not work.  

This is an obvious flaw in the app. Why is it not being patched???????

[DoninGA]

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@drpitzer wrote:

I did that. It did not work. I went to step 2 and uninstalled/reinstalled TurboTax. It did not work. I went to the next step and did a Selective Startup and ran the tool. It did not work.  

This is an obvious flaw in the app. Why is it not being patched???????

---

Please contact TurboTax support for this problem of the code not working to correct the loop issue.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[CarissaM]

Which state are you having an issue with? This will help us to provide the best information. @drpitzer

[drpitzer]

Tennessee, which is where I live.    I have Tennessee as my free state, and I paid for Louisiana because I help my son with his taxes, and he lives in Louisiana.

When I get to the Your State Returns page, the Louisiana button says "Edit", and the Tennessee button says "Start".

I have followed the instructions at the web page I mentioned 3 times, twice under my normal user account, and once under my administrator account. I'm on Windows 10. I am up to date on Windows patches. 

[drpitzer]

Just got off the phone with support, who very quickly figured out what was wrong ... Tennessee does not require a tax return filed if your income was non-taxable (i.e., my pension), and/or you have interest or dividends earned. In prior years, the interest and dividend income was taxable but that ended starting at January 1, 2021.

Now, it would have saved me 4 phone calls to support and a lot of de-install/reboot/re-installs of TurboTax if the TurboTax product was smart enough to say:   Hey, you don't have to file a return with Tennessee.  Seems like that should be a priority to get fixed, because there are a LOT of folks in my situation in Tennessee.

[ronaldmckie]

I'm in this loop on my 2023 Turbotax. You would think that this would be fixed by now. I have downloaded the state return and it keeps asking be to download the return. It never advances. On the positive side it does recognize that I have already purchased the state file. 

[CatinaT1]

Were you able to solve your issue? 

If not, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service  

[MARK H2]

I am having the same problem with trying to download the Maryland state tax add on.  It shows that I paid for it but I get stuck in the same loop downloading it and then opening the tax form and then having to download again.  I was on the phone with customer support for 3 hours and they finally said, "oh, this extension isn't available until Feb 23 2024."  Tonight (Feb 28th) I tried again and got the same problem.  They also said they hadn't heard of this issue before.  I tried reinstalling several times, removing the add on (even though it didn't seem to install), installing in safe mode, etc.   Nothing worked. 

[Taxes_Are_Due]

Same issue here for Maryland!!

[CatinaT1]

Is this for a Business or Personal return?

[MARK H2]

Business.

[Taxes_Are_Due]

I was on the phone with customer service for 3.5 hours last night and they said it’s because Maryland business tax forms aren’t available until March 8th.

[MARK H2]

They told me Feb. 23 after 2.5 hours on the phone.  Unbelievable.  How can TurboTax not have some kind of notice or pop-up if this is the case?  They don't mind taking your money.

VERY FRUSTRATED, and I have been using TurboTax for a long time.