I cannot start my state return.  Every time I click "Start", it takes me through the download process to download the state return information, then returns me to the state return launch page. I have tried every step in the article titled "

State install/e-file update loop: State not installed after installation or TurboTax needs to update prior to e-file

which I found at:

https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-[product ke...

and it does NOT work.  What the heck is going on?  Why can't you patch the product to get around this problem?  Why should I have to uninstall and reinstall the product ... especially since it did not resolve the issue. 

Someone please get this fixed, or I delete the product that I've been using for about 30 years and go to a competitor. This is ridiculous. 

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