AGI for 2018 was supposedly wrong. I checked it and it is the correct amount. My husband died last year
so I don't know if that has anything to do with it, because his name was the first on our tax returns. But the signature info was my date of birth not his. How do I get this fixed?
Is there anyway I can speak to someone and have it take less time than messaging?
I too am getting the same error. The AGI I entered for 2018 is correct. I too am signing with my date of birth. There is federal tax owed on my return. Did you find a resolution. I hate to do a paper filing and prefer e-File.
For AGI Reject code 031
When did you file 2018? If it was late in the year try putting in zero for the AGI. And see, https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-ge...
How to correct the AGI
If you can’t get it to efile you will have to print and mail it.
How to mail a return from the Online version
Be sure to attach copies of your W2s and any 1099s that have withholding on them. You have to mail federal and state in separate envelopes because they go to different places. Get a tracking number from the post office when you mail them for proof of filing.
I tried all possible things but still the e-file gets rejected with code IND-031-04.
I made sure that the 2018 AGI is correct. It still gets rejected. I entered AGI as zero to trick the system to say I did not e-file 2018 returns, the 2019 tax return still gets rejected. My case is this: e-Filed 2018 tax return as Married filing jointly. My husband passed away in 2019. e-Filing 2019 tax return as Married filing jointly (Turbo Tax recommends this) but during e-filing it asks for my date of birth and self-pin. I enter it correctly but sill the e-file gets rejected with code IND-031-04. Tax filing deadline is approaching and I prefer e-file over paper filing. Any suggestions?