Why does Where’s my refund status tell me my information does not match?

[Earl the pearl]

Thanks I hope that's the issue and it doesn't take forever

[Nvsaquez66]

I tried my today after qweks of it still saying processing... Now it says incorrect information or does not match up... 

I called the IRS number, entered the exact same info, and it says still processing a Daye blah blah blah.... frustrating it is, you almost feel like you made the hugest mistake and could be looking at Guantanamo... 🤣🤣

I hate not talking too people  .. oh wait I actually did, but more like an AI Version.   

This World I swear. . 😠 😡 👿 😤 🤬 

[HeatherPLO]

@Nvsaquez66

Please see this Help Article, which goes over why the IRS site Where's My Return may not show any information for you. 

[Earl the pearl]

Those help articles are for normal stuff ...I was accepted when irs open it doors for this tax season...I had a status bar 24 hours later of received and processing...for the last 3 weeks info doesn't match.....this is not normal... Help topics will not answer this ......can anyone else??? Can I have the real answer ....( Turbo tax experts??).

[HeatherPLO]

@Earl the pearl

If none of the answers suffice, the only way to know the exact delay would be to contact the IRS directly.  

To call the IRS: 800-829-1040  hours 7 AM - 7 PM local time Monday-Friday

• Listen to each menu before making the selection.
• First choose your language. Press 1 for English.
• Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
• Instead, press 2 for "personal income tax".
• Then press 1 for "form, tax history, or payment".  
• Then press 3 "for all other questions."
• Then press 2 "for all other questions."  It should then transfer you to an agent.

[Mommy_11]

What’s the it’s hotline number

[Earl the pearl]

[phone number removed]

[MichelleLO]

The Where's My Refund automated hotline number is 1-800-829-1954.

@Mommy_11

[Cantygirl]

my state taxes were filed an accepted on 2/7/22 and it keep say that my taxes are being processed but when I call there is no record of my taxes

[HeatherPLO]

Did you enter your information with the full refund not to include subtracting any fees?  Please see this Help Article, which goes over why the IRS site Where's My Return may not show any information for you. 

[Nlacy1]

Did you ever get your return? Or find out why this happened? Same situation is happening to me , my refund was excepted on the 2/15/22 and it’s been saying error for the past 2 weeks 

[Cass0317]

If you e-filed, make sure the return was e-filed successfully and accepted:

• Please check your e-file status here -E-File Status
• If you have confirmed your tax return was submitted, make sure to enter the federal refund amount without the state refund, less any TurboTax fees if you chose to pay any fees out of the refund.
• If you are married filing jointly try using the Social Security Number for the name that appears first on the return. 

Where’s My Refund? will give you the status of your refund. You can check the status within 24 hours after we’ve received your e-file return or 4 weeks after you’ve mailed a paper return. It has the most up to date information about your refund.

@Nlacy1

[Earl the pearl]

No I haven't gotten it. Mine has being saying info doesn't match every since the IRS open this tax season...I went through others error for a year last season B4 I received my refund...I'm so disappointed..

[AkinaLO]

TurboTax doesn't have access to your tax information. Please get in touch with the IRS directly for updates on your tax situation.

How do I contact the Internal Revenue Service (IRS)? - Intuit

There are also Taxpayer Advocates available to help assist with issues on your tax return. Here's the link to contact them.  

Taxpayer Advocate  

[Shark Baby]

Nothing....they actually told me to refile my amendment....and I sent it with a return receipt months ago and i have gotten nothing back.  I think they just throw amendments out at this point.